Detail-oriented SSA Case Assistant Navigator with a strong background in customer service and problem-solving. Proven ability to educate clients on available benefits and streamline application processes to enhance community well-being.
Overview
2027
2027
years of professional experience
Work History
SSA Case Assistant Navigator
North Texas Food Bank
Plano, TX
03.2025 - Current
Guide neighbors through the SNAP benefits application process, explaining eligibility requirements, required documents, and timelines
Assist neighbors with completing and submitting accurate, process-ready applications, while educating them on available benefits and encouraging timely enrollment
Conduct field-based engagement, develop partnerships, and implement tailored outreach campaigns to improve access to services and community well-being.
Maintain a high level of customer service, addressing neighbor questions and resolving issues efficiently
Accurately document neighbor interactions, log calls, track application status and maintain neighbor files to support reporting, program monitoring, and compliance with grant requirements
Referral Coordinator
Wee-Care Pediatric Home Health
Richardson, TX
04.2022 - 02.2025
Coordinated patient referrals to ensure timely access to pediatric home health services.
Maintained accurate and up-to-date patient records in electronic health systems.
Collaborated with Speech/Occupational therapists to streamline referral processes and improve patient outcomes.
Educated families on available services and facilitated communication between patients and healthcare teams.
Relationship Banker
Neighborhood Credit Union
Mesquite, TX
Assisted clients with account openings and inquiries, ensuring accurate information delivery.
Facilitated loan applications, guiding customers through documentation processes.
Educated members on credit union products and services to enhance financial literacy.
Processed transactions efficiently while maintaining compliance with regulatory standards.
Education
High School Diploma -
Lakeview Centennial HS
Associate of Science -
Dallas College
Dallas, TX
Skills
Strong written, verbal, interpersonal, and customer service skills, with a focus on active listening, problem-solving, and empathy
Confident in engaging with diverse individuals and groups to promote services and educate neighbors
Highly organized with strong planning skills; able to manage multiple projects, maintain attention to detail, and meet deadlines in a fast-paced environment
Comfortable working independently and collaboratively within a team
Adaptable to changes in call volume, scheduling, or workflow, with strong time management to meet targets
Business Development Director - Government Health at Extraordinary Headhunters LLCBusiness Development Director - Government Health at Extraordinary Headhunters LLC