Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalia Martinez

Dallas

Summary

Detail-oriented SSA Case Assistant Navigator with a strong background in customer service and problem-solving. Proven ability to educate clients on available benefits and streamline application processes to enhance community well-being.

Overview

2027
2027
years of professional experience

Work History

SSA Case Assistant Navigator

North Texas Food Bank
Plano, TX
03.2025 - Current
  • Guide neighbors through the SNAP benefits application process, explaining eligibility requirements, required documents, and timelines
  • Assist neighbors with completing and submitting accurate, process-ready applications, while educating them on available benefits and encouraging timely enrollment
  • Conduct field-based engagement, develop partnerships, and implement tailored outreach campaigns to improve access to services and community well-being.
  • Maintain a high level of customer service, addressing neighbor questions and resolving issues efficiently
  • Accurately document neighbor interactions, log calls, track application status and maintain neighbor files to support reporting, program monitoring, and compliance with grant requirements

Referral Coordinator

Wee-Care Pediatric Home Health
Richardson, TX
04.2022 - 02.2025
  • Coordinated patient referrals to ensure timely access to pediatric home health services.
  • Maintained accurate and up-to-date patient records in electronic health systems.
  • Collaborated with Speech/Occupational therapists to streamline referral processes and improve patient outcomes.
  • Educated families on available services and facilitated communication between patients and healthcare teams.

Relationship Banker

Neighborhood Credit Union
Mesquite, TX
  • Assisted clients with account openings and inquiries, ensuring accurate information delivery.
  • Facilitated loan applications, guiding customers through documentation processes.
  • Educated members on credit union products and services to enhance financial literacy.
  • Processed transactions efficiently while maintaining compliance with regulatory standards.

Education

High School Diploma -

Lakeview Centennial HS

Associate of Science -

Dallas College
Dallas, TX

Skills

  • Strong written, verbal, interpersonal, and customer service skills, with a focus on active listening, problem-solving, and empathy
  • Confident in engaging with diverse individuals and groups to promote services and educate neighbors
  • Highly organized with strong planning skills; able to manage multiple projects, maintain attention to detail, and meet deadlines in a fast-paced environment
  • Comfortable working independently and collaboratively within a team
  • Adaptable to changes in call volume, scheduling, or workflow, with strong time management to meet targets

Languages

Spanish
Native or Bilingual

Timeline

SSA Case Assistant Navigator

North Texas Food Bank
03.2025 - Current

Referral Coordinator

Wee-Care Pediatric Home Health
04.2022 - 02.2025

Relationship Banker

Neighborhood Credit Union

High School Diploma -

Lakeview Centennial HS

Associate of Science -

Dallas College