Natalia Matute
Winter Garden
Summary
Detail-oriented professional with nearly three years of experience in business operations, customer service, and hospitality. Skilled in creating efficient processes and building positive relationships in fast-paced environments. Bilingual in English and Spanish, with strong communication and problem-solving skills. Ready to drive team success and enhance daily operations in a leadership role.
Overview
5
5
years of professional experience
Work History
Business Operations Coordinator
Travel and Leisure
Orlando
10.2023 - Current
- Coordinate daily operations for a high-volume timeshare sales department, ensuring efficient workflows and exceptional customer service.
- Acted as primary contact for sales representatives, managers, marketing teams, and guests, resolving operational issues efficiently.
- Support leadership by monitoring daily operations, prioritizing tasks, and ensuring deadlines are consistently met.
- Collaborate with multiple departments to streamline communication and improve operational efficiency.
- Troubleshoot scheduling, tour, and administrative issues to minimize disruptions and improve guest satisfaction.
- Handle multiple priorities simultaneously in a fast-paced environment while maintaining attention to detail.
- Supported process improvements to enhance guest experience and streamline team operations.
Head Hostess
Bosphorous Turkish Cuisine
Winter Garden
10.2022 - 01.2023
- Managed guest seating and waitlist efficiently during peak hours.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Assisted in resolving guest inquiries and complaints promptly.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained knowledge of menu items to assist guests effectively.
- Communicated with kitchen staff to streamline order management processes.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
Server
Cinepolis Luxury Cinemas
Winter Garden
09.2021 - 12.2021
- Took orders from customers accurately and in a timely manner.
- Guided guests in menu selections and beverage recommendations to enhance dining experience.
- Demonstrated enthusiasm and product knowledge to effectively communicate menu offerings.
- Coordinated with kitchen staff for timely delivery of food, ensuring guest satisfaction.
Education
Associate of Arts - Mixed Media
Valencia College
Orlando, FL07-2026
Skills
- Operations Coordination
- Customer Service Excellence
- Process Improvement
- Project Coordination
- Data Analysis
- Microsoft Excel
- Microsoft Office Suite
- Time Management
- Multitasking
- Team Leadership
- Employee Training & Onboarding
- Problem Solving
- Conflict Resolution
- Communication
Timeline
Business Operations Coordinator
Travel and Leisure
10.2023 - Current
Head Hostess
Bosphorous Turkish Cuisine
10.2022 - 01.2023
Server
Cinepolis Luxury Cinemas
09.2021 - 12.2021
Associate of Arts - Mixed Media
Valencia College