Tanya Corley
Corona,USA
Summary
Business operations professional with a proven track record in event coordination and customer experience enhancement. Expertise in logistics scheduling and process improvement drives seamless operations and fosters strong client relationships. Recognized for maintaining high service standards while managing multiple priorities in fast-paced environments.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Business Operations Coordinator
More Great Saves
01.2015 - Current
- Provide operational, administrative, and event coordination support for a private hockey goaltending development business serving youth athletes and families throughout Southern California while leveraging extensive experience in customer service, marketing support, and business operations.
- Coordinate scheduling, registration, and logistics for private lessons, seasonal camps, clinics, and special events.
- Managed customer communications, participant records, registration processes, and payment tracking to enhance customer experience and streamline operations.
- Coordinated budgeting, invoicing, expense management, and daily administration to ensure smooth business operations.
- Acted as primary point of contact for parents, athletes, instructors, vendors, and facility personnel to facilitate effective communication and operations.
- Utilize Microsoft Office applications to manage schedules, business records, reports, communications, and documentation.
- Support marketing and promotional efforts through event coordination and customer engagement initiatives.
- Provided specialized training for young goaltenders to enhance their skills and performance.
Senior Brand Merchandiser
Nike Canada
08.1999 - 06.2008
- Led the team in creating and implementing the Visual Merchandising Guidebook.
- Developed floor plans, planograms, visual merchandising standards, and retail directives.
- Collaborated with external design agencies to develop and implement point-of-purchase marketing materials for retail partners throughout Western Canada.
- Partnered with retail accounts, ensuring brand consistency and optimizing product presentation to drive customer interest.
- Supported sales teams during seasonal product launches and customer presentations, enhancing product visibility and customer engagement.
- Managed new store opening projects, overseeing planning, design coordination, construction, and launch execution to ensure timely and successful openings.
- Coordinated planning and execution of Nike-sponsored public events and promotional activities.
- Conducted inventory and financial analysis to maximize retail space productivity and profitability.
Retail Store Manager
Nike Shop
09.1997 - 08.1999
- Managed daily retail operations, optimizing staffing, merchandising, inventory management, and customer service to enhance overall store performance.
- Developed employee schedules and allocated labor resources to ensure coverage and improve service levels.
- Created visual merchandising displays that increased customer engagement and improved product visibility.
- Recruited, interviewed, hired, and trained team members.
- Maintained inventory accuracy through purchasing, transfers, and cycle counts.
- Ensured compliance with company policies, procedures, and operational standards.
Education
Business & Marketing Studies -
British Columbia Institute of Technology
Burnaby, BC01-2004
Academic Studies - LPN/RN Program
Douglas College
New Westminster, BC01-1998
Skills
- Business operations strategy
- Operations management
- Administrative support
- Project coordination
- Scheduling and logistics
- Operational event management
- Budget administration
- Microsoft Office proficiency
- Customer service excellence
- Marketing strategy development
- Visual communication design
- Team management
- Employee development
- Problem solving
- Relationship building
Certification
- Hiring for Excellence Certification
- Security Training Level 1 Certification
Community Leadership And Volunteer Experience
- All Saints Elementary School, Coquitlam, BC, Fundraising Bingo Facilitator, Summer Festival Coordinator, Children's Liturgy Program Co-Coordinator, Catholic Women's League Organizational Chairperson
- Ben Franklin Elementary School, Corona, CA, Library Volunteer, Classroom Parent Representative
- Pacific Coast Amateur Hockey Association, Volunteer Atom Hockey League Coordinator, Supported league scheduling, communication, and program administration
Timeline
Business Operations Coordinator
More Great Saves
01.2015 - Current
Senior Brand Merchandiser
Nike Canada
08.1999 - 06.2008
Retail Store Manager
Nike Shop
09.1997 - 08.1999
Business & Marketing Studies -
British Columbia Institute of Technology
Academic Studies - LPN/RN Program
Douglas College