Natalia Mitchell
Summary
Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete.
Overview
21
21
years of professional experience
Work History
Warehouse Associate
Caterpillar
08.2023 - Current
- While performing tasks I am frequently bending, reaching, and squatting to retrieve material in locations
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Perform tasks while wearing appropriate PPE while looking out for the safety of myself and my coworkers
- Work in an environment with frequently changing temperatures
- Competent with MS Office applications as well as LMS
- Perform material handling and warehousing functions
- Adhere to all facility safety policies and procedures
- Able to use a machine for weighing, banding, and wrapping
- Operates electronic hardware to receive material into inventory, including iPads
- Performs 5S/housekeeping functions daily as required
- Licensed as a forklift operator
- Experienced in verifying parts and quantity on Quality Gate in Bins and Mezz
- Knowledgeable in LMS receiving on the dock/core and dirty side as well as Deconsolidation
- Licensed forklift driver
- No attendance issues- always on time or early
- Represent second shift Inbound as a Safety Champ.
- Works safely around moving machinery.
- Collaborates with team members to achieve daily targets and complete tasks efficiently.
- Consistently lifting materials weighing as much as 35 pounds.
- Assisted in reducing product damage by properly handling and storing materials.
- Assist in training new hires, sharing best practices and providing support for their integration into the team.
- Inspect work areas for cleanliness and obstacles and remove cartons and boxes to keep work areas organized and hazard-free.
- Provide excellent internal customer service by working closely with other departments to address and resolve any issues related to warehouse operations.
- Alternate goods in inventory by observing first-in and first-out approach to keep shelves organized.
- Confirm accuracy, quality and quantity of materials.
- Operate pallet jacks and material moving equipment to staging area for the storage of items to various warehouse locations.
Lead Prep
Chick-fil-A
03.2022 - 01.2023
- Participated operationally in day-to-day activities in high-volume fast-paced restaurant
- Offer immediate/respectful response to guest's needs
- Assisted in training of new hires, set the tone for a shift, act as a role model for our team
- Optimized ingredient usage, reducing waste by improving inventory management and portion control practices.
- Ensured timely preparation of meals by prioritizing tasks based on service flow and changing customer demands, resulting in minimal wait times for guests.
- Assisted in training new team members on kitchen procedures, ensuring consistent quality across all dishes prepared.
- Open prep for first shift and key holder
- Order produce to meet the needs of a high demanding restaurant
- Maintained a clean and sanitary work environment, adhering to strict health department guidelines and preventing cross contamination.
- Contributed to a positive work environment through strong teamwork, open communication, and proactive problem-solving efforts.
- Demonstrated adaptability by quickly learning new skills or techniques as required to meet evolving menu needs and kitchen demands.
- Increased overall productivity by multitasking between various prep stations while maintaining attention to detail and consistent quality standards.
- Demonstrated flexibility in adapting to last-minute changes or special requests, maintaining a positive attitude under pressure.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Addressed and resolved customer complaints to increase trust and satisfaction.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.
Lead Medical Assistant
Dr. Jamie Kendall-Weed/ Dr. Craig Moore
07.2019 - 11.2020
- Oversee and manage clinical flow, the interaction of all clinical staff, and all daily functions for two physicians
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Authorized drug refills and provided detailed prescription information to pharmacies
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Taught patients about medications, procedures, and care plan instructions.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
- Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
- Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
- Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
- Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
- Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
- Assisted physicians with clinical procedures following safe practices.
Medical Assistant
Associates In Family Medicine
08.2017 - 07.2019
- Assisted in overseeing clinical flow, and all daily functions for one physician
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Trained new staff on quality control procedures
- Authorized drug refills and provided detailed prescription information to pharmacies
- Performed vitals/glucose testing and assisted in administering injections and urinalysis
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Advanced Endoscopy Technician
Tulsa Endoscopy Center
09.2003 - 07.2017
- Elevated overall patient satisfaction scores by consistently delivering exceptional customer service in a high-stress environment.
- Ambulated and assisted patients before and after procedures.
- Setup patient charts and documented information while ensuring confidentiality.
- Delivered comprehensive post-procedure instructions to patients, reinforcing important details such as follow-up appointments and self-care practices.
- Aided in the prevention of complications during procedures by closely monitoring vital signs and alerting physicians to any abnormalities or concerns.
- Contributed to quality assurance initiatives by regularly monitoring inventory levels and promptly reordering necessary supplies.
- Sanitized and assessed recovery rooms while following all surgical schedules.
- Supported positive patient experiences by addressing concerns, answering questions, and offering compassionate guidance throughout the procedure process.
- Interviewed patients to obtain consent and record drug allergies prior to pre-procedure drug administration.
- Safeguarded patient privacy by adhering to strict HIPAA guidelines when handling sensitive medical information.
- Assisted physicians in performing upper and lower gastrointestinal examinations, esophageal dilation and biliary stent placements.
- Prepared patients for procedures to assist doctors, nurses and support staff.
- Supported physicians and nursing staff during procedures.
- Demonstrated commitment to continuous improvement initiatives within the department, participating in regular staff meetings focused on enhancing performance standards.
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment.
- Prepared patients for procedures by measuring vital statistics and applying necessary monitoring equipment.
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Transferred scopes to appropriate department for repairs and maintenance.
- Reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
- Positioned or transported patients in accordance with instructions from medical personnel
- Ensured timely completion of endoscopic procedures by effectively assisting physicians with scope insertions, biopsies, and polypectomies.
- Performed safety checks to verify proper equipment functioning
- Cleaned, disinfected, or sterilized scopes and other endoscopic instruments according to manufacturer recommendations and facility standards.
- Advanced skillset through participation in specialized trainings on various types of endoscopic equipment, broadening capabilities as a technician.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Collaborated with physicians and nurses to develop individualized patient care plans focused on maximizing comfort and minimizing anxiety levels.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
Staff Sergeant
Oklahoma Air National Guard
07.2003 - 07.2009
- Responsible for security of a military base and personnel staff
- Responsible for personnel and administrative support to soldiers and their family
- Obtained a security clearance and was entrusted with secure information
- Performed administrative duties such as ID verification for flight line and on base travel
- Assisted families of soldiers both veteran and active-duty status to obtain photo ID cards and input vital statistic information
- Trained staff
- Obtained a ranking of E-5, Staff Sergeant.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Documented and organized security information accurately and efficiently.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Remained current with training and sought new training opportunities to further personal growth.
- Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
Education
No Degree - Medical Assisting
Career Pointe Business School-Certificate
Tulsa, OK03.1998
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05.1997
Skills
- Lifting up to 35 pounds
- Logistics
- Microsoft Excel
- Warehouse environment safety
- Perform material handling and warehousing functions
- Order filling, processing, storing/picking of parts, materials, equipment, and supplies
- Licensed as a forklift operator
- Excellent Attendance
- Excellent communication skills
- Experienced in verifying parts and quantity on Quality Gate in Bins and Mezz
- Adheres to safety PPE protocol
References
Upon request
Timeline
Warehouse Associate
Caterpillar
08.2023 - Current
Lead Prep
Chick-fil-A
03.2022 - 01.2023
Lead Medical Assistant
Dr. Jamie Kendall-Weed/ Dr. Craig Moore
07.2019 - 11.2020
Medical Assistant
Associates In Family Medicine
08.2017 - 07.2019
Advanced Endoscopy Technician
Tulsa Endoscopy Center
09.2003 - 07.2017
Staff Sergeant
Oklahoma Air National Guard
07.2003 - 07.2009
No Degree - Medical Assisting
Career Pointe Business School-Certificate
High School Diploma -
Broken Arrow High School