Natalia Montesdeoca
Pomona ,CA
Summary
Dynamic and customer-focused Food Service Worker with proven expertise in multitasking and maintaining high service standards at Mount San Antonio Gardens. Excelled in customer service and attention to detail, significantly enhancing guest satisfaction. Adept at learning new skills rapidly, with a strong capacity for heavy lifting and a flexible schedule, contributing to team success and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Food Service Worker
Mount San Antonio Gardens
07.2023 - 02.2024
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Processed customer payments and balanced cash drawers.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers at counter to fulfill requests and answer questions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Developed and maintained positive relationships with customers to enhance service.
- Passionate about learning and committed to continual improvement.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Followed food safety protocols and best practices as instructed by ServSafe training.
Food Service Worker
Culinary Staffing
08.2024 - Current
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
Education
Associate Of Arts - Hospitality
Mount San Antonio College
1100 N Grand Ave, Walnut, CA 91789Skills
- Quick Learner
- Multitasking
- Customer Service
- Attention to Detail
- Positive Attitude and Energy
- Team Oriented
- Flexible Schedule
- Heavy Lifting Capacity
- Opened minded
Accomplishments
In middle school, I took the initiative to start a baking club, where I proudly served as president for two consecutive years. This experience allowed me to develop my leadership skills and enhance my ability to communicate effectively with my peers. Beyond that, I am also a small business owner, which has taught me the importance of discipline and consistency in achieving my goals. Balancing my responsibilities has not only shaped my work ethic but also fueled my passion for baking and entrepreneurship.
Certification
- ServSafe Food Handler Certification National Restaurant Association.
- Workplace violence prevention program training
Timeline
Food Service Worker
Culinary Staffing
08.2024 - Current
Food Service Worker
Mount San Antonio Gardens
07.2023 - 02.2024
Associate Of Arts - Hospitality
Mount San Antonio College
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