Natalia Navarrete
Hoag Hospital Newport Beach
Stanton,CA
2
Languages
3
years of professional experience
Detail oriented Oncology Specialist Scheduler with experience coordinating complex cancer care appointments in fast paced clinical settings. Proven ability to multitask, prioritize urgent cases, and manage high volume calls, referrals, and work queues while maintaining accuracy and compassion. Fast learner with strong knowledge of oncology scheduling, insurance verification, and Epic workflows. Bilingual in English and Spanish, with a demonstrated ability to communicate clearly and empathetically with diverse patient populations while supporting timely, protocol-compliant care.
Work History
Oncology New Patient Scheduler
2 Years 9 Months- Processed referrals received via fax and email, ensuring all required medical records and documentation were complete and accurate
- Managed the scheduling work queue
- Collaborated closely with Dr. Carol and Dr. Zhuang to expedite hospital-based referrals and ensure timely patient scheduling
- Coordinated scheduling across all 14 physician teams to ensure timely access to care
- Trained and supported new patient schedulers on workflows, Epic navigation, and scheduling best practices
- Verified insurance eligibility and obtained prior authorizations to prevent delays in care
- Emailed patients appointment confirmations, preparation instructions, and new patient intake packets
- Maintained awareness of physician-specific diagnoses and service lines to ensure accurate scheduling
- Answered high-volume incoming calls from new and existing patients, assisting with appointment scheduling, referrals, questions, and care coordination while providing compassionate, patient-centered service
Scheduling Specialist
9 Months- Coordinated and scheduled complex oncology services, including chemotherapy, immunotherapy, radiation therapy, infusions, imaging, laboratory tests, and follow-up visits
- Ensured all required labs, imaging, referrals, and prior authorizations were completed before treatment appointments
- Reviewed physician orders for accuracy and completeness prior to scheduling services to ensure protocol compliance
- Managed multi-department scheduling to support timely, uninterrupted cancer care
- Maintained accurate patient schedules and clinical documentation in Epic
- Monitored and resolved scheduling conflicts, cancellations, and no-shows to minimize disruptions in patient care
- Verified insurance eligibility and assisted with prior authorizations for oncology services
- Communicated appointment details, preparation instructions, and treatment timelines to patients and caregivers with empathy and clarity
- Prioritized urgent cases and coordinated expedited appointments to support patient access and satisfaction
- Collaborated closely with oncologists, nurses, pharmacists, infusion staff, and imaging departments to optimize patient flow
- Assisted with clinic template management, provider schedules, and capacity optimization
- Adhered to HIPAA regulations and oncology safety standards when handling sensitive patient information
Education
Some College (No Degree) - Criminal Justice
Skills
Oncology appointment scheduling (new patient & follow-up)
Chemotherapy
immunotherapy
radiation therapy & infusion scheduling
New patient intake and referral coordination
High-volume call handling (new and existing patients)
Epic (patient scheduling
documentation
work queues)
Fax
email
and electronic referral processing
Work queue management and prioritization
Insurance verification and prior authorizations
Knowledge of oncology diagnoses
protocols
and treatment timelines
Physician order review and protocol compliance
Multi-department coordination (oncology
infusion
imaging
labs
pharmacy)
Clinic template and provider schedule management
Urgent and expedited scheduling for high-acuity patients
Patient communication with empathy and clarity
HIPAA compliance and oncology safety standards
Conflict resolution
cancellations
and no-show management
Training and onboarding new schedulers
Attention to detail and accuracy in medical documentation
Time management and multitasking in fast-paced clinical settings
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Scheduling Specialist
Hoag Hospital Newport Beach
01.2026 - CurrentRead More
Oncology New Patient Scheduler
Hoag Hospital Newport Beach
01.2024 - 2025Read More
Golden West College
Some College (No Degree) from Criminal Justice
Read More
Ocean View High School
Read More