Natalia Nelson
Canandaigua,NY
Summary
Responsive Health Advocate with demonstrated experience to provide outreach and support services to community residents. Establishes trusting relationships with patients and families while offering education, assessment and social support to manage health conditions. Works closely with medical providers to support comprehensive and coordinated care while facilitating ongoing follow-up and goal setting with patients and families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reproductive Health Advocate
Finger Lakes Community Health
12.2022 - Current
- Developed family service plan and intervention strategies for clients and families served by program.
- Engaged clients in health-related activities to enhance overall well-being.
- Implemented outreach strategies to engage clients in community-based services.
- Participated in health promotion campaigns to raise awareness of health issues.
- Collaborated with local organizations to expand health services and resources.
- Developed and implemented webinars and programs to educate team members and community residents.
- Maintained full and current understanding of available plans, products and services.
- Targeted specific community groups with wellness and disease management information.
- Counseled female patients on birth control methods, cervical and breast cancer and answered questions or concerns.
- Worked with clients to improve life choices and maximize benefits of programs.
Concession Stand Worker
Constellation Brands Marvin Sands Performing Arts
05.2021 - 08.2023
- Consistently provided friendly service to promote better customer engagement.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted with inventorying beverage stock and bar supplies.
Clincial Secretary
Canandaigua Medical Group
04.2022 - 12.2022
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Master of Social Work - Social Work
Keuka College
Keuka Park, NY05.2026
Bachelor of Science - Public And Community Health
Ithaca College
Ithaca, NY12.2021
Skills
- Data Entry
- Strategic Planning
- Verbal and Written Communication
- Education Planning
- Critical Thinking
- Effective Listening
- Documentation
- Health Counseling
- Creative Thinking
- Clerical Support
- Referral Coordination
- Schedule Management
Certification
- Certified Birth Doula, The Somatic Arts and Sciences Institute - renewal in 2024
- Psychological First Aid Online
Timeline
Reproductive Health Advocate
Finger Lakes Community Health
12.2022 - Current
Clincial Secretary
Canandaigua Medical Group
04.2022 - 12.2022
Concession Stand Worker
Constellation Brands Marvin Sands Performing Arts
05.2021 - 08.2023
Master of Social Work - Social Work
Keuka College
Bachelor of Science - Public And Community Health
Ithaca College
- Certified Birth Doula, The Somatic Arts and Sciences Institute - renewal in 2024
- Psychological First Aid Online
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