NATALIA NIETO
Summary
Compassionate healthcare professional skilled in coordinating patient care and enhancing service experiences in outpatient settings. Expertise in appointment scheduling, referrals, insurance verification, documentation, HIPAA compliance, and front-office operations. Proven ability to build trusted relationships with patients, families, and providers, ensuring a supportive healthcare environment.
Overview
6
6
years of professional experience
Work History
Preschool Lead Teacher
Kiddie Academy
11.2025 - Current
- Led daily operations, maintained confidential records, engaged families through proactive communication, and fostered a welcoming environment.
- Developed engaging lesson plans aligned with early childhood education standards.
- Supervised classroom activities to ensure a safe and nurturing environment.
- Fostered positive relationships with children and families through effective communication.
Patient Service Coordinator
PT Solutions Physical Therapy
05.2021 - 08.2022
- Delivered compassionate, concierge-level patient support; coordinated appointments, provider schedules, referrals, insurance verification, patient communication, and accurate medical documentation while collaborating with interdisciplinary teams to ensure seamless continuity of care.
- Coordinated patient appointments and managed scheduling for optimal clinic flow.
- Assisted patients with insurance verification and benefits explanation.
- Handled patient inquiries through phone and email communication efficiently.
Medical Assistant
Palma Ceia Family Care
01.2021 - 05.2021
- Assisted physicians with patient intake, scheduling, documentation, record management, and patient communication to ensure smooth clinic operations.
- Assisted in patient check-in and registration processes efficiently.
- Collected and recorded patient vital signs accurately.
- Prepared examination rooms ensuring cleanliness and proper equipment availability.
Education
Master of Music Therapy -
University of Limerick
Limerick, Ireland 01-2024
Bachelor of Science - Allied Health
University of Tampa
Tampa, FL01-2020
Skills
- Patient Care Coordination
- Concierge Patient Service
- Appointment Scheduling
- Insurance Verification
- Referral Coordination
- Medical Documentation
- EMR
- HIPAA
- Provider Support
- Microsoft Office
- Bilingual English/Spanish
- Relationship Management
Languages
Bilingual: English & Spanish
Timeline
Preschool Lead Teacher
Kiddie Academy
11.2025 - Current
Patient Service Coordinator
PT Solutions Physical Therapy
05.2021 - 08.2022
Medical Assistant
Palma Ceia Family Care
01.2021 - 05.2021
Master of Music Therapy -
University of Limerick
Bachelor of Science - Allied Health
University of Tampa