Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Ochoa

Brownsville

Summary

Shift Leader with a positive attitude and proven cash handling expertise at Churchs Chicken. Skilled in team leadership and problem-solving, I effectively trained new employees and resolved customer complaints, enhancing satisfaction. Committed to maintaining a clean, safe environment while enforcing company policies.And always willing to learn more in the job for me to advance in job positions.

Overview

7
7
years of professional experience

Work History

Shift Leader

Churchs Chicken
09.2019 - Current
  • Trained new employees gave and make sure the followed daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees followed safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintaining daily cash handling procedures and have accurate records.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Server

Jhonny Rockets
03.2018 - 03.2019
  • Strong multitasking skills by managing multiple tables without compromising the service provided.
  • Served food and beverages with focused attention to customer needs.
  • Worked with POS system to place orders and manage bills.
  • Resolved customer complaints and make sure they were having a pleasure experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

Homer Hanna High School
Brownsville, TX
06-2018

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Flexible schedule
  • Training assistance

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

Churchs Chicken
09.2019 - Current

Server

Jhonny Rockets
03.2018 - 03.2019

Homer Hanna High School

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Natalia Ochoa