NATALIA ORTIZ
Chicago,IL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Longchamp USA
Oak Brook, IL
09.2024 - Current
- Cultivated strong client relationships through personalized service and tailored product recommendations.
- Drove sales by effectively showcasing luxury products and maintaining high visual merchandising standards.
- Trained and mentored junior associates on product knowledge and customer engagement techniques.
- Analyzed customer feedback to enhance service delivery and refine sales strategies consistently.
- Managed inventory levels, ensuring stock availability while minimizing overstock situations for luxury goods.
- Coordinated exclusive in-store events to elevate brand experience and strengthen customer loyalty.
Retail Associate
Forever 21
Champaign, IL
02.2021 - 04.2025
- Maintained visual standards by restocking merchandise, folding apparel, and organizing displays according to company guidelines
- Operated POS system efficiently to process transactions, returns, and exchanges accurately and quickly
- Worked collaboratively with team members in a fast-paced environment to meet store goals and maintain floor coverage
- Stayed up-to-date with the latest fashion trends to provide styling advice and product recommendations
- Helped execute store-wide liquidation process, including deep inventory markdowns, closing sales, and high-volume customer service
Barista
Starbucks - Coffee Company
Chicago, IL
05.2023 - 07.2024
- Customer Service & Communication, such as handling customer inquiries and complaints, providing excellent hospitality and personalized service, Effective verbal communication with customers and team members, and making product recommendations
- Time Management and Multitasking while Preparing Multiple Drinks Efficiently during Rush Hours. Learning how to balance customer interactions with drink preparation
- Managing multiple tasks in a fast-paced environment
- Adjusting to unexpected challenges (e.g., missing ingredients, equipment issues) and learning to stay calm under pressure
- Crafted high-quality beverages adhering to established recipes and standards.
- Provided exceptional customer service, enhancing overall guest experience and satisfaction.
Host/Hostess
Posto 31
La Grange Park, IL
03.2023 - 01.2024
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Greeted customers promptly and courteously upon their arrival at the restaurant.
- Monitored restaurant activity to determine seating and dining flow.
- Trained five new employees on the restaurant's best practices and responsibilities.
- Managed reservations for large groups or special events within the establishment.
- Completed opening and closing procedures according to set standards and stocked service areas with supplies to deliver faster service to guests.
Education
Bachelor of Science - Advertising
University of Illinois At Urbana-Champaign
Urbana-Champaign 05-2028
Bachelor of Science - Advertising
Harold Washington College
Chicago, IL05-2028
High School Diploma -
Horizon Science Academy
Chicago IL03-2024
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- POS Systems
- Complaint Handling
- Reservation coordination / OpenTable experience
- Cashier Experience/ Ceegid experience
- Strong customer service background
- Visual merchandising proficiency
- Fashion industry awareness
LANGUAGES
Native Spanish
Fluent English
Timeline
Sales Associate
Longchamp USA
09.2024 - Current
Barista
Starbucks - Coffee Company
05.2023 - 07.2024
Host/Hostess
Posto 31
03.2023 - 01.2024
Retail Associate
Forever 21
02.2021 - 04.2025
Bachelor of Science - Advertising
University of Illinois At Urbana-Champaign
Bachelor of Science - Advertising
Harold Washington College
High School Diploma -
Horizon Science Academy