Natalia Parra
River Grove,IL
Summary
Dependable server successful providing fast, high-quality customer service to guests in high volume settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Server
The Mine Music Hall
01.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as champagne to enhance sale numbers.
Administrative Assistant
Marcela’s Flowers
10.2018 - Current
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained accurate department and customer records.
- Responded effectively to sensitive inquiries or complaints.
Sever
El Cid Restaurants
04.2021 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelors in Education - Early Childhood Education
Northeastern Illinois University
Chicago, IL05.2024
Associate of Arts - Fine Arts
Triton College
River Grove, IL05.2020
Skills
- Task Prioritization
- Professional and Courteous
- Verbal and Written Communication
- Excellent Customer Service Skills
- Multitasking Skills
- Friendly and Outgoing Attitude
- Cash Handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
The Mine Music Hall
01.2023 - Current
Sever
El Cid Restaurants
04.2021 - 12.2022
Administrative Assistant
Marcela’s Flowers
10.2018 - Current
Bachelors in Education - Early Childhood Education
Northeastern Illinois University
Associate of Arts - Fine Arts
Triton College
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