Natalia Pereira
Boca Raton,FL
Summary
Dynamic and results-driven professional with a proven track record at Ideal Image Medspa, adept in customer service and sales, leveraging exceptional communication and multitasking skills. Excelled in creating tailored solutions, significantly enhancing client satisfaction and loyalty. Fluent in English, Portuguese, and Spanish, embodying a goal-oriented approach with a knack for fostering strong relationships and exceeding sales targets.
Overview
15
15
years of professional experience
Work History
Client Coordinator
Ideal Image Medspa
02.2022 - Current
- Generated sales revenue by offering tailored solutions and packages to clients, meeting their specific needs and preferences, and exceeding my sales goals.
- Proactively engaged with existing clients via phone to introduce new services, upsell, and cross-sale opportunities, driving up revenue growth and deepening relationships
- I possess exceptional customer service skills, with a friendly and welcoming approach that ensures a positive experience for all interaction
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Established long-term relationships with clients by consistently delivering exceptional service.
Stylest
Elizabeth Salon & Spa
11.2018 - 01.2022
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Organized sales area and work station to showcase products and boost sales.
Preschool Teacher
Children's Learning Academy
08.2009 - 12.2016
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
Cosmetology License - Cosmetology
Empire Beauty School
West Palm Beach, FL12.2017
High School Diploma -
Olympic Heights High School
Boca Raton, FL06.2008
Skills
- Multilingual English, Portuguese, Spanish
- Customer Service
- Product Knowledge
- Multitasking and Organization
- Attention to Detail
- Excellent Communication
- Goal-Oriented
- Brand familiarity
- Excellent people skills
Timeline
Client Coordinator
Ideal Image Medspa
02.2022 - Current
Stylest
Elizabeth Salon & Spa
11.2018 - 01.2022
Preschool Teacher
Children's Learning Academy
08.2009 - 12.2016
Cosmetology License - Cosmetology
Empire Beauty School
High School Diploma -
Olympic Heights High School
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