Natalia Ramos
Watsonville,CA
Summary
Detail-oriented professional with a strong background in administrative coordination and client engagement. Expertise in document accuracy verification, scheduling, and maintaining organized electronic records. Committed to improving client service through effective team collaboration and streamlined workflows.
Overview
1
1
Language
5
5
years of professional experience
Work History
Administrative Coordinator
Primus Labs
Salinas, California
01.2025 - Current
- Coordinated high-volume inbound and outbound calls as front-office point of contact, enhancing client communication.
- Ensured timely laboratory processing by coordinating scheduling and client communication.
- Verified documentation for accuracy while maintaining strict confidentiality protocols.
- Maintained and organized electronic records and administrative databases, ensuring accessibility and accuracy.
- Streamlined workflow processes and improved client service response through effective team collaboration.
Heath Outreach Coordinator
First 5 Santa Cruz County
Capitola, California
05.2023 - 06.2024
- Coordinated outreach efforts to enhance family access to insurance and community health services.
- Forged partnerships with local agencies and healthcare providers to expand service accessibility.
- Assisted clients with application documentation and ensured timely follow-ups for improved service delivery.
- Developed comprehensive case notes and outreach tracking systems for compliance reporting.
Community Resource Specialist
Goodwill Central Coast
Salinas, California
01.2022 - 01.2023
- Conducted client intake interviews and needs assessments to connect individuals with appropriate housing and support resources.
- Collaborated with community partners to enhance service delivery processes and improve client outcomes.
- Ensured confidentiality in managing records and referrals, complying with privacy laws.
Education
High School Diploma -
Ceiba College Preparatory Academy
Watsonville, CA06-2017
Skills
- Client intake assessment
- Document accuracy verification and case documentation
- Database management
- Scheduling coordination
- Outreach coordination
- Client engagement
Languages
Spanish
Professional
Timeline
Administrative Coordinator
Primus Labs
01.2025 - Current
Heath Outreach Coordinator
First 5 Santa Cruz County
05.2023 - 06.2024
Community Resource Specialist
Goodwill Central Coast
01.2022 - 01.2023
High School Diploma -
Ceiba College Preparatory Academy