NATALIA RODRIGUEZ
Greenfield
Summary
Customer service and operations professional with 8+ years of experience supporting customers through phone, email, and service-based communication. Proven ability to manage high-volume customer interactions, resolve issues efficiently, document cases accurately, and maintain professionalism in fast-paced environments. Highly adaptable, detail-oriented, and well-qualified for remote customer service, call center, virtual support, and work-from-home positions.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager / Sales Associate
Rogers & Hollands
Milwaukee
05.2025 - Current
- Deliver customer support through phone and email channels, assisting customers with order status, repairs, warranties, billing questions, and product information.
- Handle inbound and outbound customer communications while maintaining professional service standards.
- Document customer interactions, service requests, and resolutions accurately in CRM-style systems.
- Resolve customer issues using strong problem-solving skills while following company policies and procedures.
- Process transactions, service orders, and follow-ups with a high level of accuracy.
- Maintain confidentiality of customer data and payment information while consistently meeting service expectations in a fast-paced environment.
Assistant Manager / Sales Associate
Signet Jewelers
Racine
06.2017 - 05.2025
- Provided consistent customer support through phone and in-person communication, assisting with inquiries related to orders, billing, warranties, repairs, promotions, and financing.
- Managed high volumes of customer interactions while maintaining accuracy, professionalism, and customer satisfaction.
- Accurately documented customer accounts, service requests, and follow-ups within internal systems.
- Processed orders, returns, exchanges, and service requests with strong attention to detail.
- Resolved customer concerns efficiently and escalated complex issues when necessary.
- Coordinated appointments, outbound follow-ups, and service updates while meeting performance metrics.
Education
Associate of Science - Liberal Arts And Sciences
Gateway Technical College
Racine, WI 11.2024 - 01.2026
High School Diploma -
Casimir Pulaski High School
Milwaukee, WISkills
- Remote Customer Support
- Inbound & Outbound Call Handling
- Email & Virtual Communication
- CRM & Order Management Systems
- Case Documentation & Data Entry
- Issue Resolution & Escalation
- Scheduling & Appointment Coordination
- Sales Support & Account Assistance
- Time Management & Multitasking
- Confidential Customer Data Handling
Remote Work Preference
100% Remote / Work-From-Home Roles
Personal Information
Authorized To Work: U.S.
Timeline
Assistant Manager / Sales Associate
Rogers & Hollands
05.2025 - Current
Associate of Science - Liberal Arts And Sciences
Gateway Technical College
11.2024 - 01.2026
Assistant Manager / Sales Associate
Signet Jewelers
06.2017 - 05.2025
High School Diploma -
Casimir Pulaski High School