Natalia Rodriguez
Hollywood
Summary
Dedicated Transportation Security Officer with expertise in advanced screening technology and federal regulation compliance. Known for providing exceptional customer service while ensuring public safety and effective team collaboration.
Overview
18
18
years of professional experience
Work History
Transportation Security Officer
Homeland Security US Department
Miami
07.2008 - 03.2026
- Screen passengers using advanced security technology and procedures.
- Conduct thorough inspections of baggage and personal items for prohibited items.
- Collaborated with law enforcement to enhance security measures and ensure passenger safety.
- Respond quickly to security alarms and potential threats during screening operations.
- Monitor passenger behavior to identify suspicious activity or security risks.
- Maintain compliance with federal regulations and Homeland Security policies.
- Train new officers on security protocols and operational procedures effectively.
- Provide exceptional customer service while ensuring safety and security standards are met.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Used problem-solving skills to effectively deescalate difficult customer service encounters, improving passenger experience.
- Guarded restricted areas to prevent unauthorized entry.
- Searched individuals and baggage for weapons and other prohibited items.
- Operated controls on explosive detection system to manipulate and clear images.
- Provided security and protection to travelers across all transportation sectors.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Communicated effectively with team members while performing duties under pressure.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Maintained knowledge of current aviation security standards and best practices.
- Verified identification documents such as passports and driver's licenses prior to boarding aircraft.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Provided instructions to individuals on how to properly place their bags onto conveyor belts for inspection purposes.
- Coordinated passenger traffic flow through security checkpoints, ensuring efficient processing and minimizing wait times.
- Protected vessels, passengers and crew by testing items and individuals for explosive material residue.
Education
Medical Assistant - Medical Assistant
Sanford Brown Institute
Fort Lauradale06-2013
Skills
- Advanced screening technology
- Baggage inspection
- Federal regulation compliance
- Threat response coordination
- Explosive detection operation
- Customer relationship management
- Team collaboration
- Security protocol adherence
- Fraud document verification
- Problem solving
- Attention to detail
- Effective communication
- Situation awareness
- Conflict de-escalation
- Passport checks
- Baggage inspections
- Multilingual proficiency
- Surveillance monitoring
- Security station experience
- Threat mitigation
- Public safety awareness
- Object identification
- Customer relations skills
- Physical fitness
- Security equipment operation
- Customer service and assistance
- Security screening expertise
- Threat assessment
- Emergency preparedness
- Body scanner operation
- Team development
- Integrity and honesty
- Entry and exit monitoring
- Behavioral observations
- De-escalation techniques
- Explosives detection
- X-ray machine operation
- Stress tolerance
- Passenger communication
- Passenger relations
- Critical thinking
- Conflict resolution
Languages
Spanish
Professional
Timeline
Transportation Security Officer
Homeland Security US Department
07.2008 - 03.2026
Medical Assistant - Medical Assistant
Sanford Brown Institute