Robert Sirois
Brewer,ME
Summary
Dynamic and dedicated professional with extensive experience as a Transportation Security Officer at TSA, excelling in security screening and advanced imaging technology. Proven communication skills and integrity in high-pressure environments, enhancing passenger safety and comfort. Recognized for effective team collaboration and training abilities, fostering a culture of excellence in service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration, TSA
01.2023 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
Dispatcher
Fort Kent Police Department
11.2017 - 07.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Wait Staff Member
Swamp Buck Restaurant and Lounge
05.2016 - 03.2019
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Crew Trainer
McDonald's Restaurant
08.2012 - 01.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Bachelor of Science - Rural Public Safety
University of Maine, Fort Kent
Fort Kent, ME05-2021
Skills
- Security screening
- Advanced imaging technology
- Communication skills
- Team collaboration
- Data entry
- Integrity and honesty
Certification
Behavioral Health Provider
Languages
English
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursHealthcare benefitsPaid time offPaid sick leaveWork from home optionAccomplishments
- Supervised team of 5 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Art
Outdoor Activities
Music
Helping Others
Quote
Conquer the battles no one knows you're fighting, and eventually you will win the war
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
01.2023 - Current
Dispatcher
Fort Kent Police Department
11.2017 - 07.2022
Wait Staff Member
Swamp Buck Restaurant and Lounge
05.2016 - 03.2019
Crew Trainer
McDonald's Restaurant
08.2012 - 01.2017
Bachelor of Science - Rural Public Safety
University of Maine, Fort Kent
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