Natalia Senecal
Rancho Santa Margarita,CA
Summary
Reliable and hardworking line cook and customer service professional with 10+ years of experience in fast-paced restaurant environments. Skilled in food preparation, maintaining kitchen cleanliness, following safety standards, and delivering excellent customer service. Known for strong work ethic, consistency, and the ability to learn quickly and adapt to diverse tasks.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Shift Lead
Luna Grill
02.2026 - 06.2026
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on customer service standards and operational procedures.
- Implemented process improvements that enhanced staff productivity and reduced service times.
- Managed inventory control, ensuring product availability while minimizing waste.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Collaborated with management to develop strategies for improving overall store operations.
- Completed cash and credit card transactions accurately using POS software.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Line Cook
Rubio’s Coastal Grill
09.2023 - 03.2025
- Prepared ingredients and organized kitchen for morning service operations.
- Assisted during lunch rush by managing food line stations and restocking supplies.
- Maintained cleanliness and hygiene standards in kitchen throughout the shift.
- Prepared high-quality ingredients according to menu specifications and food safety standards.
- Operated various kitchen equipment, ensuring proper maintenance and cleanliness.
- Maintained consistent communication with team members during busy service periods.
- Assisted in training new line cooks on cooking techniques and safety protocols.
- Streamlined food preparation processes, reducing wait times during peak hours.
- Monitored inventory levels, notifying management of shortages to ensure uninterrupted service.
- Implemented efficient workflows that improved overall kitchen productivity and team collaboration.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Line Cook
BJ’s Restaurant & Brewhouse
06.2022 - 06.2023
- Worked in a high-volume kitchen with extensive prep responsibilities.
- Developed strong knife skills and plating techniques.
- Ensured kitchen areas were organized, sanitized, and fully stocked.
Power Washer & Window Washer
Sun Sanitation and Cleaning
10.2022 - 01.2023
- Cleaned commercial properties including patios and windows for restaurants and businesses.
- Provided reliable service while following safety and quality standards.
Line Cook
Islands Restaurant
01.2022 - 06.2022
- Served customers on the line with accuracy and efficiency.
- Performed closing duties: cleaning, stocking, shutting down equipment.
- Supported both cashier and line cook roles as needed.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain a positive dining environment and enhance customer satisfaction.
- Trained new staff on operational procedures, promoting adherence to company standards and best practices.
- Monitored inventory levels and coordinated stock replenishment to ensure product availability for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Prepared high-quality ingredients according to menu specifications and food safety standards.
- Operated various kitchen equipment, ensuring proper maintenance and cleanliness.
Customer Service Representative
Chipotle Mexican Grill
03.2019 - 01.2022
- Served customers on the line with accuracy and efficiency.
- Performed closing duties: cleaning, stocking, shutting down equipment.
- Supported both cashier and line cook roles as needed.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain a positive dining environment and enhance customer satisfaction.
- Trained new staff on operational procedures, promoting adherence to company standards and best practices.
- Monitored inventory levels and coordinated stock replenishment to ensure product availability for customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Bakery Associate
Vons / Pavilions Bakery
03.2021 - 06.2021
- Stocked incoming products, checked expiration dates, and ensured display freshness.
- Baked breads and assisted customers with custom cake orders.
- Provided excellent service at the bakery counter.
Customer Service Associate
AM/PM
06.2018 - 09.2019
- Handled cashier responsibilities, restocked items, and maintained store cleanliness.
- Prepared fresh coffee and oversaw end-of-shift register balancing.
Customer Service / Bakery Assistant
The Doughnut Parlor
04.2017 - 06.2018
- Opened the shop daily, prepared displays, brewed coffee, and decorated doughnuts.
- Managed closing tasks including cleaning, restocking, and dishwashing.
- Provided friendly customer service during peak morning hours.
Education
High School Diploma - undefined
Foothill High School
01.2015
Skills
- Food preparation & line cooking
- Fast-paced kitchen experience
- Knife skills
- Customer service & communication
- Cleaning & sanitation
- Food safety & handling
- Baking & dough preparation
- Organization & multitasking
Certification
- California Food Handler Certification
- ServSafe
- Valid Driver’s License
Timeline
Shift Lead
Luna Grill
02.2026 - 06.2026
Line Cook
Rubio’s Coastal Grill
09.2023 - 03.2025
Power Washer & Window Washer
Sun Sanitation and Cleaning
10.2022 - 01.2023
Line Cook
BJ’s Restaurant & Brewhouse
06.2022 - 06.2023
Line Cook
Islands Restaurant
01.2022 - 06.2022
Bakery Associate
Vons / Pavilions Bakery
03.2021 - 06.2021
Customer Service Representative
Chipotle Mexican Grill
03.2019 - 01.2022
Customer Service Associate
AM/PM
06.2018 - 09.2019
Customer Service / Bakery Assistant
The Doughnut Parlor
04.2017 - 06.2018
High School Diploma - undefined
Foothill High School