Natalia Silva
Syracuse
Summary
I have experience in administrative and technical roles that require accuracy, organization, and attention to detail. I am known for my ability to manage multiple responsibilities and follow established procedures in a fast-paced environment. Organized, dependable, and eager to learn, I am seeking an opportunity to gain hands-on experience and establish a foundation in the forensic field.
Overview
5
5
years of professional experience
7
7
Certifications
Work History
Laser Tattoo Removal Technician
Carmelo's Ink City
Syracuse
04.2022 - Current
- Operated laser equipment in compliance with OSHA, laser safety, and bloodborne pathogen standards.
- Conducted pre-treatment consultations, evaluating tattoo characteristics (ink color, depth, placement) and client skin type to determine service eligibility.
- Monitored client response during procedures and adjusted laser settings as needed to ensure safe and effective treatment.
- Conducted post-treatment evaluations, documenting results and noting any concerns or follow-up recommendations.
- Maintained a clean, organized, and secure treatment area in accordance with shop policies and health regulations.
Receptionist Administrator
Carmelo's Ink City
Syracuse
12.2020 - Current
- Managed front-desk operations for a busy tattoo and laser studio, serving as the first point of contact for clients.
- Conducted client intake, including verifying identification, consent forms, and required documentation prior to services.
- Maintained accurate and organized client records, ensuring confidentiality and compliance with shop policies and safety standards.
- Coordinated and scheduled appointments for multiple tattoo artists and laser technicians, prioritizing accuracy and efficiency.
- Answered high-volume phone and in-person inquiries, providing information on services, aftercare, and shop policies.
- Documented client questions, concerns, and scheduling updates to support smooth daily operations.
- Assisted in maintaining a secure, clean, and professional studio environment, adhering to sanitation and safety protocols.
- Supported artists and management by communicating schedule changes and client needs clearly and promptly.
Education
Bachelor of Science - Criminal Justice
SUNY Buffalo State
Buffalo, NY05-2025
Some College (No Degree) - Science
Cayuga Community College
Auburn, NYSkills
- Bilingual (English & Spanish)
- Verbal and written communication
- Time management & task prioritization
- Critical thinking & problem solving
- Research and information gathering
- Policy & procedure compliance
- Confidential and sensitive information handling
- Information verification & accuracy
- Records management & data organization
- Report writing & documentation
- Analytical thinking & attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Law Enforcement Ride-Along Program
Certification
Police Officer/Deputy Sheriff (Police) - Entry Level Series
Timeline
Laser Tattoo Removal Technician
Carmelo's Ink City
04.2022 - Current
Receptionist Administrator
Carmelo's Ink City
12.2020 - Current
Bachelor of Science - Criminal Justice
SUNY Buffalo State
Some College (No Degree) - Science
Cayuga Community College