Natalia Stocker
Coral Gables,FL
Summary
Highly motivated individual seeking experience within the customer service field. Currently pursuing a degree in psychology to improve communication skills, understand the human psyche, and to help resolve conflicts effectively. Capable of managing various duties in fast-paced circumstances while keeping a cheerful attitude and assuring client satisfaction. Combining psychological insights with hands-on customer service expertise, I am dedicated to providing outstanding service and contributing to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lifeguard
City of Miami Springs
05.2023 - Current
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Wedding Caterer
Gem Weddings and Events
10.2022 - 03.2023
- Collaborated with event planners, venues, and vendors to integrate catering services into the overall event design.
- Set up and tore down food service, equipment, and furniture according to the clients' requests
- Collaborated with event coordinators and facility management to secure the best catering accommodations.
- Implemented strict food safety standards, maintaining a clean and sanitary work environment at all times.
- Improved customer satisfaction by offering customized catering services that to personal tastes and dietary needs.
Education
Bachelor of Science - Psychology
Miami Dade College
Miami, FL04-2028
High School Diploma -
Florida Christian School
Miami, FL05-2024
Skills
- Team collaboration
- Adaptability in emergencies
- First aid and CPR
- Effective Communicator
- Critical thinking
- Active listening
- Problem-solving
- Task prioritization
- Organizational skills
- Time management
Certification
- CPR/AED for the Professional Rescuer - American Red Cross
- Lifeguarding Certification - American Red Cross
- Water Safety Instructor (WSI) - American Red Cross
Timeline
Lifeguard
City of Miami Springs
05.2023 - Current
Wedding Caterer
Gem Weddings and Events
10.2022 - 03.2023
Bachelor of Science - Psychology
Miami Dade College
High School Diploma -
Florida Christian School
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