Natalia Suarez
Keller,United States
Summary
As a dedicated full-time mom, I am accustomed to managing multiple responsibilities and providing support in a fast-paced environment. My passion for helping others, combined with my love for dogs, makes me excited about the opportunity to contribute to Chewy’s customer service team. I am eager to use my strong communication skills and problem-solving abilities to assist customers in finding the best solutions for their pets, while maintaining a compassionate and empathetic approach.
Overview
11
11
years of professional experience
Work History
Substitute Teacher (Part Time)
Keller ISD
09.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Real Estate Agent
KW Central 75 Realty
01.2022 - Current
- Represent clients in buying, selling, and leasing residential and commercial properties
- Conduct market analysis to advise on property values and trends
- Manage property listings, showings, and negotiations from start to close
- Develop and execute marketing strategies, including online and print campaigns
- Ensure legal compliance and protect client interests throughout transactions
- Build strong client relationships, generating repeat business and referrals
Co-Founder and COO
Singani Caudillo Co.
01.2020 - 01.2022
- Co-founded and directed company strategy, brand development, and daily operations
- Managed daily operations, including production, supply chain, and quality control
- Responsible for product development, from concept through market launch
- Directed sales and marketing efforts, driving brand growth and market presence
- Handled budgeting, financial oversight, and regulatory compliance
- Recruited and led a team, creating a collaborative and innovative work environment
- Oversaw all the online social media platforms as well as the printed advertisement and marketing projects
Customer Service Representative (Bilingual)
Santa Cruz De Sattori Veterinary Products
01.2017 - 01.2020
- Assisted customers in the agricultural and veterinary sectors over the phone, resolving inquiries related to veterinary products for cattle and horses.
- Provided product recommendations, troubleshooting, and information about dosage, usage, and benefits of various veterinary medications and supplies.
- Utilized active listening and problem-solving skills to address customer needs, ensuring satisfaction and promoting product knowledge.
- Managed multiple tasks, including navigating product databases, processing orders, and maintaining accurate customer records in a fast-paced environment.
- Collaborated with team members and management using virtual tools like Zoom and Slack to improve service quality and ensure a customer-centric approach.
- Demonstrated flexibility and adaptability in response to business needs, while maintaining high service standards and compliance with product regulations.
Certified Translator
United States Embassy
01.2014 - 01.2017
- Company Overview: Certified Translator English/Spanish
- Translated official documents, and communication reports between English and Spanish with accuracy and cultural sensitivity
- Collaborated with embassy staff and foreign counterparts to facilitate effective communication
- Maintained confidentiality and upheld embassy standards in all translations
- Certified Translator English/Spanish
Education
Bachelor of Science - Small Business Entrepreneurship and Marketing
Florida Atlantic University
01.2008
Associate of Arts - Culinary Arts
Le Cordon Bleu Miami
01.2008
Skills
- Time Management
- Technology Expertise
- Problem-solving skills
- Team Leadership
- Communication
- Detailed-Oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Substitute Teacher (Part Time)
Keller ISD
09.2024 - Current
Real Estate Agent
KW Central 75 Realty
01.2022 - Current
Co-Founder and COO
Singani Caudillo Co.
01.2020 - 01.2022
Customer Service Representative (Bilingual)
Santa Cruz De Sattori Veterinary Products
01.2017 - 01.2020
Certified Translator
United States Embassy
01.2014 - 01.2017
Bachelor of Science - Small Business Entrepreneurship and Marketing
Florida Atlantic University
Associate of Arts - Culinary Arts
Le Cordon Bleu Miami