Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Natalia Toro

Silver Spring,MD

Summary

Proven leader and dedicated Behavioral Health Technician with a history in the US Army, adept at crisis intervention and strategic thinking. Excelled in high-stress environments, demonstrating exceptional teamwork, military discipline, and operational efficiency. Enhanced team performance and mental health support, leveraging skills in conflict resolution and critical thinking for impactful outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

US Army
06.2022 - Current
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Facilitated on-site activities, support groups, and outings for clients.
  • Performed client intake procedures according to internal standards for new admissions.
  • Worked as part of collaborative team to address changing needs of children and families.

Enlisted Soldier

US Army
04.2021 - Current
  • Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
  • Assisted superiors with strategic planning initiatives, providing valuable input.
  • Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
  • Improved team morale by consistently providing clear communication and implementing positive reinforcement strategies.
  • Surveyed company overall health and preparedness.
  • Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
  • Complete Basic Leadership Course program upon receipt of Sergeant as part of leadership development.
  • Trained in conflict resolution among subordinates, equals and superiors.
  • Streamlined administrative processes by developing efficient filing systems, reducing paperwork processing time significantly.

Cafe Manager

Several Locations
10.2017 - 02.2021
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Education

Bachelor of Arts - Sociology

American Public University System
Charles Town, WV
06.2024

Skills

  • Mental Health Support
  • Crisis Intervention
  • Strategic Thinking
  • Teamwork and Loyalty
  • Critical Thinking
  • Military Discipline
  • Foreign language proficiency
  • Operational Efficiency
  • Performance Improvement
  • Conflict Resolution
  • Coaching and Mentoring
  • Recruitment

Accomplishments

  • ARMY ACHIEVEMENT MEDAL
  • ARMY GOOD CONDUCT MEDAL
  • NATIONAL DEFENSE SERVICE MEDAL

Certification


  • American Association Psychiatric Technician

Languages

Spanish
Native or Bilingual

Timeline

Behavioral Health Technician

US Army
06.2022 - Current

Enlisted Soldier

US Army
04.2021 - Current

Cafe Manager

Several Locations
10.2017 - 02.2021

Bachelor of Arts - Sociology

American Public University System

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Natalia Toro