NATALIA TRUJILLO ESCOBAR
Orlando
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
15
15
years of professional experience
Work History
Operations Support Technician
The Cheesecake Factory
11.2025 - Current
- Oversee daily operational workflows to ensure efficiency and quality standards.
- Managed inventory levels, ensuring timely replenishment of supplies for operations.
- Perform daily reconciliation of sales transactions to ensure accuracy and compliance with financial standards.
- Manage cash handling and bank transactions with precision and accountability.
- Reconcile invoices promptly and accurately to maintain vendor relationships and financial integrity.
- Efficiently enter and maintain data in relevant systems to support operational and reporting needs.
- Process new hire information accurately and timely, ensuring compliance with company policies and regulatory requirements.
- Administer benefits effectively, supporting employee understanding and utilization of company-provided benefits.
- Provide exceptional customer service to staff and corporate departments, addressing inquiries and concerns promptly and professionally.
- Support restaurant computer equipment, ensuring functionality and troubleshooting technical issues as needed.
- Maintain records in accordance with company policies and legal requirements, ensuring accurate retention and retrieval as necessary.
Hostess
The Walt Disney Company
05.2023 - 05.2025
- Interacted with guests, answered queries, and provided event information, ensuring an exceptional customer experience in a fast-paced environment
- Communicated wait times effectively, enhancing guest experience and satisfaction.
Disney College Program Intern
The Walt Disney Company
05.2022 - 05.2023
- Gained experience, exposure and knowledge of career-specific procedures and systems.
- Demonstrated strong organizational skills to ensure tasks were completed accurately and efficiently.
- Initiated conversations with guests to build relationships and provide support.
Baker/Cashier/Server
The Cheesecake Factory
07.2020 - 05.2022
- As a baker, putting the finishing touches on their famous cheesecakes and desserts
- As a cashier, ensuring a friendly guest experience in person and over the phone, maintaining high standards of customer service while handling orders and coordinating tasks
- As a server, providing exceptional service and hospitality, ensuring a memorable experience for the guests.
Executive Assistant
Worldwide Responsible Accredited Production (WRAP)
01.2011 - 01.2022
- Responsible for managing paperwork, schedules, coordinating travel arrangements, organizing documents for audits, trainings, and invoices according with the duties assigned.
Hostess/Server
Zinburger
08.2016 - 03.2020
- As the initial guest contact, making sure that the guests feel welcome and important
- As a server, making sure the guests' dining experience is beyond their expectations.
Education
Bachelor of Fine Arts - Computer Animation
Lynn University
Boca Raton, FL12-2021
Skills
- Bilingual in Spanish and English
- Traditional drawing
- Microsoft Office Suite proficiency
- Advanced video editing
- Adobe Photoshop Proficiency
- Adobe After Effects
- Proofreading
- Travel Coordination
- Meticulous attention to detail
- Customer service expertise
Interests
Spartan Racer since 2015, Realistic portrait drawing, Travel
Languages
Spanish
Native or Bilingual
Timeline
Operations Support Technician
The Cheesecake Factory
11.2025 - Current
Hostess
The Walt Disney Company
05.2023 - 05.2025
Disney College Program Intern
The Walt Disney Company
05.2022 - 05.2023
Baker/Cashier/Server
The Cheesecake Factory
07.2020 - 05.2022
Hostess/Server
Zinburger
08.2016 - 03.2020
Executive Assistant
Worldwide Responsible Accredited Production (WRAP)
01.2011 - 01.2022
Bachelor of Fine Arts - Computer Animation
Lynn University