Natalia V Calvache Rodriguez
Miami
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
American Airlines
Miami
10.2025 - Current
- Assisted customers with flight reservations and itinerary changes.
- Provided information about baggage policies and travel regulations.
- Maintained knowledge of airline services, promotions, and loyalty programs.
- Enhanced customer satisfaction by resolving issues through knowledgeable and friendly service.
- Maintained composure under pressure, effectively diffusing tense situations.
- Facilitated self check-in process for passengers, ensuring smooth and efficient flight preparation.
CSA Agent Gate/Walkway
Envoy Air
Miami
04.2022 - 09.2025
- Coordinated boarding process to ensure timely departures
- Assisted passengers with rebooking to minimize travel disruptions
- Addressed inquiries and resolved issues to enhance customer experience
- Conflict management
- Experience with the Qik and gate reader systems
- Received inbounds and outbounds flights
GM Assistant
More Tourismo
03.2018 - 07.2018
- Created presentations to engage potential clients.
- Conducted targeted marketing research to support project objectives.
- Organized collaborative meetings to enhance team communication.
- Developed project plans and timelines.
Assistant Manager
INAS SL (Greater Almería) hospitality
02.2015 - 07.2017
- Managed daily operations.
- Stocked supply room for principal business activities.
- In charge of compliance and human resource on demand.
Bartender
Tic Toc Pub Restaurant
07.2016 - 06.2017
- Prepared drinks for over 300 patrons on a daily basis.
- In charged of training new staff at establishment.
Education
B.A - Tourism
University of Almería
09-2018
Advance Photography
Kuver Studios
Skills
- Team collaboration
- Problem-solving
- Attention to detail
- Bilingual in Spanish and English
References
Reference available upon request
RELEVANT COURSEWORK
- Business Entrepreneurship
- Business Operations
- Marketing.
Timeline
Customer Service Representative
American Airlines
10.2025 - Current
CSA Agent Gate/Walkway
Envoy Air
04.2022 - 09.2025
GM Assistant
More Tourismo
03.2018 - 07.2018
Bartender
Tic Toc Pub Restaurant
07.2016 - 06.2017
Assistant Manager
INAS SL (Greater Almería) hospitality
02.2015 - 07.2017
B.A - Tourism
University of Almería
Advance Photography
Kuver Studios