Natalia Vincenti
Waterford,MI
Summary
Accomplished professional with a proven track record at United Wholesale Mortgage, excelling in mortgage industry knowledge and customer service. Expert in loan document review and fostering teamwork, significantly enhancing workflow efficiency and client satisfaction. Skilled in Microsoft Office and data entry, adept at driving results through meticulous documentation management and collaborative efforts.
Overview
8
8
years of professional experience
Work History
Post Closing
United Wholesale Mortgage
09.2022 - 05.2024
- Checked accuracy and completeness of all paperwork.
- Conducted thorough reviews of closed loan files for accuracy and completeness.
- Worked with warehouse banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
- Completed post-closing quality control evaluations of originated mortgage loans.
- Assisted in training new employees on post-closing procedures, contributing to a knowledgeable workforce.
- Maintained open communication with team members, fostering a collaborative work environment that led to improved performance outcomes.
- Reduced potential errors through careful review of settlement statements prior to disbursement of funds.
- Enhanced client satisfaction by ensuring accurate and timely preparation of loan closing documents.
Internet Liasion
General RV
03.2021 - 09.2022
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Store Manager
Lifestyle Hot Tubs
03.2020 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Sales Associate
Nordstrom
02.2016 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- I did the Management program at Nordstrom.
Education
Bachelor of Arts - Business And Fashion Merchandise
Madonna University
Livonia, MI06.2016
Associate of Arts - General Studies
Oakland Community College
Farmington Hills, MI06.2012
Skills
- Loan Document Review
- Mortgage industry knowledge
- Customer service and assistance
- Teamwork orientation
- Data entry proficiency
- Record Keeping Abilities
- File Management
- Documentation Management
- Spreadsheet tracking
- Customer Service
- Microsoft Office
- Data Entry
Timeline
Post Closing
United Wholesale Mortgage
09.2022 - 05.2024
Internet Liasion
General RV
03.2021 - 09.2022
Store Manager
Lifestyle Hot Tubs
03.2020 - 03.2021
Sales Associate
Nordstrom
02.2016 - 03.2020
Bachelor of Arts - Business And Fashion Merchandise
Madonna University
Associate of Arts - General Studies
Oakland Community College
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