Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Natalia Weathersbee

Grovetown,GA

Summary

Driven professional with a track record of enhancing customer relationships, working under pressure and detecting fraud, demonstrated during tenure at TD Bank. Excelled in asset protection and financial advising, leveraging bilingual skills in Portuguese to broaden client base. Achieved significant improvements in customer service and compliance, showcasing a strong work ethic and rapid data entry abilities.

Overview

6
6
years of professional experience

Work History

Teller

TD Bank
05.2016 - 12.2018
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Event Coordinator

Newberry Hall
03.2013 - 05.2016
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Maintained flexible work schedule to meet event needs.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Fostered enjoyable event atmosphere through friendly guest interactions

Server

Pizza Joint
06.2013 - 04.2016
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items to enhance sales numbers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

Licensed Master Cosmetologist - Cosmetology

Kenneth Shuler School of Cosmetology And Hair Design
North Augusta, SC
09.2018

High School Diploma -

Aiken High School
Aiken, SC
06.2015

Skills

  • Fraud Detection
  • Asset Protection
  • Customer Relationship Building
  • Financial Advising
  • Cash Handling
  • Regulatory Compliance
  • Compliance, banking laws, and regulations
  • Rapid data entry skills
  • Strong Work Ethic
  • Bilingual in Portuguese
  • Drawer balancing

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Teller

TD Bank
05.2016 - 12.2018

Server

Pizza Joint
06.2013 - 04.2016

Event Coordinator

Newberry Hall
03.2013 - 05.2016

Licensed Master Cosmetologist - Cosmetology

Kenneth Shuler School of Cosmetology And Hair Design

High School Diploma -

Aiken High School

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Natalia Weathersbee