Natalia Zlatin
Sherman Oaks,CA
Summary
Highly organized, self-motivated and confident outside sales representative with ability to develop trusting professional client relationship by providing excellent service, product knowledge and presentation skills. Strong in daily follow ups and possesses high attention to details. Positive "can do" attitude and a commitment to professionalism. Strong work ethic, passion and desire to succeed. Fluent in English / Russian.
Overview
2018
2018
years of professional experience
8060
8060
years of post-secondary education
Work History
sales representative
Ace Fabrics & Trims
01.2013 - 01.2018
- Daily communication and follow ups with existing customers. Coordinate schedule, meetings and presentations. Production sample approvals.
- Generated new customers through cold and warm calls, and by visiting them.
- Regular annual business trips within the U.S. to meet existing customers. Also expand potential prospects and convert them to a customer.
- Attending tex-trade shows.
- Perform market research on products and local businesses. Were assigned to meet with foreign vendors to choose samples from their line based on experience and acknowledge of market.
- Directly involved in designing and developing patterns to meet customer needs, trends.
- Closely communicated with business owner and co-workers to solve any issue and how to improve our sales.
- Computer, invoicing, shipping, outlook, peach-tree.
- Textile supplier
optical front office receptionist
Specs Appeal
01.2012 - 01.2013
- Greeting clients
- Answering the phone
- Schedule and confirm appointments
- Filing
- Assisted clients in choosing fashionable eyewear that fits their personality and taste
- Busy optometry
Center of Real Estate (Russia)
01.2008 - 01.2010
- Managing residential and commercial property's
- Controlling build process of new properties
- Remodeling, designing and furnishing company properties
- Real Estate managing company
Abc
Abc
- NATALIA MUKHINA
Sherman Oaks, CA • 310-562-4886 • la.natalia.l@gmail.comPROFESSIONAL SUMMARY
Detail-oriented Hospitality Customer Service Specialist with extensive experience supporting high-volume projects, order management, and cross-functional coordination in the textile and design industry. Proven ability to manage complex workflows, meet tight deadlines, and deliver exceptional client service. Strong communication, problem-solving, and organizational skills with a proactive, solutions-driven approach. Fluent in English and Russian.CORE SKILLSHospitality Customer Service
Order Processing & Project Coordination
Vendor & Client Relations
Production & Supply Chain Coordination
Inventory & Order Management Systems
Problem Solving & Issue Resolution
Time Management & Prioritization
Cross-Department Communication
Microsoft Office, Outlook, Sales Management Systems
PROFESSIONAL EXPERIENCEHospitality Customer Service / Assistant to Director of Hospitality
Customer Service DepartmentProcessed high-volume purchase and sales orders with strong accuracy and efficiency
Identified and sourced fabrics for hospitality projects including upholstery, drapery, and wall coverings
Coordinated with sampling and digital departments to locate or match materials for ongoing projects
Reviewed project specifications, quotes, and pricing across model rooms, production orders, and custom developments
Prioritized tasks based on project deadlines and urgency to ensure on-time delivery
Managed communication with domestic and international vendors to confirm availability, lead times, and shipping schedules
Ensured timely submission and approval of CFA (cutting for approval) samples prior to production
Resolved production challenges by sourcing alternative materials, dye lots, or vendor options
Verified compliance requirements including fire certificates and treatment specifications
Coordinated fabric treatments (flame, stain, backing) and arranged logistics with treatment facilities
Provided daily customer support via email and phone, including order updates, issue resolution, and follow-ups
Collaborated with sales, shipping, warehouse, and accounting teams to ensure smooth order fulfillment
Managed shipping logistics, including domestic and international freight quotes and tracking
Monitored order status, delays, and proactively communicated updates to clients
Maintained accurate data entry in order management systems
Participated in weekly order reviews and inventory reconciliation with management
Sales Representative
Ace Fabrics & Trims
2013 – 2018Managed key client accounts and developed long-term business relationships
Generated new business through outreach, client visits, and trade shows
Conducted product presentations and coordinated meetings with clients
Traveled nationwide to maintain and expand customer base
Collaborated with vendors and internal teams to meet client needs
Assisted in product development based on market trends
Front Office Receptionist
Specs Appeal
2012 – 2013Delivered excellent front-desk customer service in a fast-paced environment
Scheduled appointments and managed phone communications
Assisted clients with eyewear selection and styling
Property Manager
Center of Real Estate (Russia)
2008 – 2010Managed residential and commercial properties
Oversaw construction and renovation projects
Coordinated design and furnishing of properties
KEY ACHIEVEMENTSSuccessfully managed high-volume, deadline-driven hospitality projects
Improved order accuracy and client satisfaction through detailed follow-up
Re-engaged key clients and supported revenue growth
Recognized for strong cross-team coordination and problem-solving
EDUCATION
Master’s Degree in Tourism & Hospitality
Far East Government University, RussiaESL Program — Kaplan College, Los Angeles, CAComputer Studies — Wilshire Technical Computer CollegeReal Estate Studies — Keller Williams / CA Realty SchoolLANGUAGES
English (Fluent), Russian (Fluent)
Education
Master degree - Specialist in Tourism and Hospitality
Far East Government University
RussiaKaplan College ESL -
Kaplan College
Los Angeles, CAWilshire Technical Computer College -
Wilshire Technical Computer College
Keller Williams -
CA Realty School
CASkills
- Highly organized
- Self-motivated
- Confident outside sales representative
- Ability to develop trusting professional client relationships
- Excellent service
- Product knowledge
- Presentation skills
- Strong in daily follow ups
- High attention to details
- Positive 'can do' attitude
- Commitment to professionalism
- Strong work ethic
- Passion and desire to succeed
- Fluent in English / Russian
Accomplishments
- Handled the highest volume accounts
- Increased customer base and brought back big accounts who were not active for years
Timeline
sales representative
Ace Fabrics & Trims
01.2013 - 01.2018
optical front office receptionist
Specs Appeal
01.2012 - 01.2013
Center of Real Estate (Russia)
01.2008 - 01.2010
Abc
Abc
Master degree - Specialist in Tourism and Hospitality
Far East Government University
Kaplan College ESL -
Kaplan College
Wilshire Technical Computer College -
Wilshire Technical Computer College
Keller Williams -
CA Realty School