NATALIA CECILIA FRANCO TORRES
CHIHUAHUA,CHIH
Summary
Personable and dedicated Customer Service Representative with extensive experience in manufacturing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Dedicated accounts payable professional with solid background managing invoices, tracking expenses and updating vendor files. Trained in posting and processing payments with different softwares. Strong attention to detail with methodical approach to keeping accurate records.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Financial Customer Service Representative
ESSILORLUXOTTICA MEXICO
CHIHUAHUA, CHIHUAHUA
08.2023 - Current
- Assisted customers with inquiries and resolving financial issues.
- Handled customer complaints in a timely manner, following company procedures.
- Performed data entry of customer accounts into the system.
- Initiated follow-up calls with customers to ensure satisfaction with services provided.
- Answered incoming phone calls from customers seeking assistance with their accounts.
- Investigated billing discrepancies and implemented corrective measures when necessary.
Accounts Payable Specialist
ESSILORLUXOTTICA MEXICO
CHIHUAHUA, CHIHUAHUA
02.2022 - 07.2023
- Assisted with month-end closing activities related to accounts payable.
- Reviewed invoices and check requests for accuracy, completeness, and conformity to company policy.
- Processed accounts payable transactions in a timely manner according to established policies and procedures.
- Investigated discrepancies between purchase orders, receiving documents, and vendor invoices.
- Reconciled vendor statements on a monthly basis.
- Researched and resolved invoice discrepancies and issues with vendors and suppliers.
- Monitored vendor performance metrics such as days outstanding, discounts taken.
Treasury Analyst
P13 HOLDING MINING
CHIHUAHUA, CHIHUAHUA
04.2021 - 09.2021
- Responsible for multiple bank accounts of the company
- Payment to suppliers, taxes and payroll payments in case of emergencies.
- Reconciliation of pending payments and helped in budgeting matters
- Assisted in the preparation of monthly cash flow forecasts and analyzed actual results versus forecasted amounts.
- Monitored daily liquidity positions and worked with other departments to ensure sufficient funding was available for operations.
- Managed relationships with external banking partners to ensure compliance with applicable laws and regulations.
Bilingual Administrative Assistant
TRANSPORTES GENESIS
CHIHAUHAU, CHIHUAHUA
06.2019 - 10.2020
- Outgoing and friendly receptionist providing customer service and administrative excellence
- Administrative support and public interaction.
- Managing calendars, scheduling, data entry, and database administration.
- Creation PowerPoint presentations for business development purposes
- Provided translation services for internal documents, emails, and other communications.
- Organized filing system for documents in both English and Spanish.
Education
BUSSINES ADMINISTRATION - Business Administration And Management
UNIVERSIDAD AUTONOMA DE CHIHUAHUA
CHIHUAHUA,CHIHUAHUA12-2023
TOEFL CERTIFICATE - Language Interpretation And Translation
HARMON HALL
CHIHUAHUA,CHIH11-2018
ENGLISH LANGUAGE - English Language
HARMON HALL
CHIHUAHUA,CHIHUAHUA07-2016
Skills
- Computer Skills
- Documentation
- Order Processing
- Customer Service
- English Fluency
- Analytical Skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Elementary
Accomplishments
- Academic Excellence during all professional career
Certification
- SEP CERTIFICATE in English language
- TOEFL certificate with 520 score
Affiliations
- As a individual being outside work, I enjoy slow morning routine, read poetry and go outside for a walk.
Timeline
Financial Customer Service Representative
ESSILORLUXOTTICA MEXICO
08.2023 - Current
Accounts Payable Specialist
ESSILORLUXOTTICA MEXICO
02.2022 - 07.2023
Treasury Analyst
P13 HOLDING MINING
04.2021 - 09.2021
Bilingual Administrative Assistant
TRANSPORTES GENESIS
06.2019 - 10.2020
BUSSINES ADMINISTRATION - Business Administration And Management
UNIVERSIDAD AUTONOMA DE CHIHUAHUA
TOEFL CERTIFICATE - Language Interpretation And Translation
HARMON HALL
ENGLISH LANGUAGE - English Language
HARMON HALL
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