Natalie Adkins
Bloomington,IL
Summary
Experienced office management professional with a strong track record of overseeing administrative operations. Proven ability to lead and motivate teams, streamline processes, and deliver outstanding customer service. Skilled in multitasking, communication, and managing diverse teams. Known for improving organizational systems and thriving in high-pressure environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Lakewood Family Dental Care
Bloomingtonq, IL
05.2024 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Clinical Manager
The Foehr Group
Bloomington, IL
07.2018 - 04.2024
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Fabricated temporary crowns or bridges from impressions taken by the dentist.
- Ordered supplies necessary for daily operations of the practice.
- Developed and maintained clinical policies and procedures.
- Provided oversight of compliance with all federal, state, local regulations, laws and standards.
- Supervised staff in the delivery of patient care services.
- Monitored performance of clinical staff against established metrics.
- Oversaw development of individualized treatment plans for each patient.
- Ensured that staff members adhere to professional standards of practice.
- Assisted with recruitment, selection, orientation and training activities for new employees.
Education
Dental Assisting
Midwest Technical Institute
East Peoria, IL03-2015
Skills
- Office Management
- Administrative Support
- Compliance Monitoring
- Staff Management
- Operations Management
- Employee Supervision
- Staff hiring
- Inventory Control
- Customer Service
- Team Supervision
- Organizational Skills
- Training and coaching
Affiliations
Volunteer
• Board Member and Vice-President of the Autism Society of McLean County
• Special Olympics Coach
• Humane Society of McLean County
• Fundraising for the Polar Plunge of Mclean County
Certification
- Coronal Polishing
- Sealants Placement
- CDA
Timeline
Office Manager
Lakewood Family Dental Care
05.2024 - Current
Assistant Clinical Manager
The Foehr Group
07.2018 - 04.2024
Dental Assisting
Midwest Technical Institute
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