Natalie-Alexa Duran
Communication Studies Graduate
Fremont,CA
Summary
Enthusiastic Communication graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of multi-tasking and interpersonal communication. Motivated to learn, grow and excel in [Industry].
Overview
4
4
Certifications
11
11
years of post-secondary education
4
4
years of professional experience
Work History
Food Server/Trainer
Maggiano's Little Italy
San Jose, CA
04.2019 - Current
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Swiftly and successfully resolved conflict resulting in customer satisfaction.
- Coordinated with management to train new hires while upholding brand standards.
- Implemented sales techniques to increase revenue while staying knowledgeable with rotating specials.
Food Server/ Trainer
Market Broiler
Fremont, CA
08.2017 - 04.2019
- Cultivated warm relationships with regular customers.
- Provide the optimal customer experience by accurately taking customer orders while simultaneously enhancing customer service and verbal communication skills.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Informed new employees of company policies and procedures to maintain quality and compliance.
- Applied comprehensive knowledge of specialty cocktails, wine, and beer as well to increase daily beverage sales.
Education
Bachelor of Arts - Communication Studies
Cal State East Bay
Hayward, CA 08.2018 - 05.2021
Associate of Arts - Communication
Ohlone College
Fremont, CA 09.2015 - 05.2018
Associate of Arts - Human Development
Ohlone College
Fremont, CA 09.2015 - 05.2018
Associate of Arts - Liberal Arts
Ohlone College
Fremont, CA 09.2015 - 05.2018
Skills
Proficient in Microsoft Office/ Outlook/ PowerPoint
Proven ability to prioritize and handle multiple tasks in a challenging environment
Strong customer service skills
Excellent organizational, interpersonal, and communication skills
Enthusiastic contributor and support of team goals
Efficient and detail oriented
Certification
Critical Thinking Skills
Timeline
Food Server/Trainer
Maggiano's Little Italy
04.2019 - Current
Critical Thinking Skills
02-2019
Oral Communication Skills
02-2019
Quantitive Reasoning Skills
02-2019
Written Communication Skills
02-2019
Bachelor of Arts - Communication Studies
Cal State East Bay
08.2018 - 05.2021
Food Server/ Trainer
Market Broiler
08.2017 - 04.2019
Associate of Arts - Communication
Ohlone College
09.2015 - 05.2018
Associate of Arts - Human Development
Ohlone College
09.2015 - 05.2018
Associate of Arts - Liberal Arts
Ohlone College
09.2015 - 05.2018