Stacey Iskenderian
Schertz,TX
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at ML Rose Fine Craft Beers and Burgers. Excelled in guest relations and dining area maintenance, enhancing customer satisfaction and streamlining operations. Proven ability in safe food handling and effective customer upselling, contributing to a significant increase in dining experience quality. Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Overview
14
14
years of professional experience
Work History
Food Server/Trainer
ML Rose Fine Craft Beers and Burgers
Mount Juliet , TN
09.2022 - 09.2024
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Brought food and beverages to the table in a timely manner.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Ensured that all restaurant safety guidelines were followed at all times.
- Followed proper cash handling procedures when accepting payments from customers.
- Assisted other team members with side work tasks such as restocking condiments and refilling water glasses.
- Communicated effectively with kitchen staff regarding order details, special requests, allergies.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
Food Server
Connor's Steak House
Huntsville , AL
09.2020 - 06.2022
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Calculated charges, issued table checks, and collected payments from customers.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Delivered food and drinks to tables efficiently, maintaining optimal food temperature and presentation.
- Recommended menu items based on guests' preferences and dietary restrictions.
Food Server
Maggianos Italian Kitchen
Vernon Hills , IL
02.2019 - 05.2020
- Greeted guests in a friendly and welcoming manner.
- Prepared tables for meals by setting up items such as linens, silverware, and glassware.
- Informed customers of daily specials and menu changes.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
Sales Associate
Sam's Club
Vernon Hills , IL
09.2018 - 02.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
Sales Associate
Sam's Club
Elizabethtown , KY
06.2017 - 07.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers to determine wants or needs.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Conducted product demonstrations to highlight features and benefits.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Organized store by returning merchandise to proper areas and restocked displays.
Bartender/Server Trainer
Olive Garden Restaurant
Queen Creek , AZ
04.2010 - 06.2011
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Education
Associate of Arts - General Studies
West Hills Community College
Lemoore, CA06-2001
Skills
- Order Verification
- Dining area maintenance
- Safe Food Handling
- Guest Relations
- Food handling
- Quality Control
- Supply Restocking
- Point of sale system
- Check payment processing
- Banquet Coordination
- Effective customer upselling
- Order Accuracy
- Price memorization
- Bar terminology
- Table Setting
- Food and beverage pairings
- Relationship Building
- Food presentation
Timeline
Food Server/Trainer
ML Rose Fine Craft Beers and Burgers
09.2022 - 09.2024
Food Server
Connor's Steak House
09.2020 - 06.2022
Food Server
Maggianos Italian Kitchen
02.2019 - 05.2020
Sales Associate
Sam's Club
09.2018 - 02.2019
Sales Associate
Sam's Club
06.2017 - 07.2018
Bartender/Server Trainer
Olive Garden Restaurant
04.2010 - 06.2011
Associate of Arts - General Studies
West Hills Community College
Similar Profiles
Blair BungeBlair Bunge
BARTENDER/SERVER at M. L. ROSE CRAFT BEER AND BURGERS, A. Ray HospitalityBARTENDER/SERVER at M. L. ROSE CRAFT BEER AND BURGERS, A. Ray Hospitality
Nimalka Madavi S.A.D.Nimalka Madavi S.A.D.
Cook at Gentleman George Beers And BurgersCook at Gentleman George Beers And Burgers
Leilani Cano-MorlanLeilani Cano-Morlan
Hostess at Burgers And BeersHostess at Burgers And Beers