Leilani Cano-Morlan
Oak Harbor,WA
Summary
Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
Burgers And Beers
02.2018 - 06.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Gymnastics Coach
Agility Kids
01.2021 - 12.2021
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Assessed student progress and provided feedback to improve technique and performance.
Hostess
Fish House Vera Cruz
12.2021 - 07.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Automotive Service Writer
Hilltop Automotive
08.2022 - Current
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Answered service department phone and responded promptly to questions and messages.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Used [Software computer system to enter customer information, create service records, order parts and develop cost estimations.
- Implemented routine scheduled maintenance programs for established customers.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor of Administrative Studies - Health Care Administration And Management
California Baptist University
Riverside, CA04.2024
Bachelor of Psychology - Psychology
California Baptist University
Riverside, CA04.2024
High School Diploma -
Temecula Valley High School
Temecula, CA06.2021
Skills
- Warm and Welcoming
- Check Payment Processing
- Multi-Line Telephone Systems
- Guest Flow
- Time Management
- Team Player
- Active Listening and Communication
- Attention to Detail
- Customer Service
- Organization and Prioritization
- Parts Sales and Upselling
Certification
- CMA - Certified Medical Assistant 2022
Timeline
Automotive Service Writer
Hilltop Automotive
08.2022 - Current
Hostess
Fish House Vera Cruz
12.2021 - 07.2022
Gymnastics Coach
Agility Kids
01.2021 - 12.2021
Hostess
Burgers And Beers
02.2018 - 06.2022
Bachelor of Administrative Studies - Health Care Administration And Management
California Baptist University
Bachelor of Psychology - Psychology
California Baptist University
High School Diploma -
Temecula Valley High School
- CMA - Certified Medical Assistant 2022
Similar Profiles
Esteban Arias FigueroaEsteban Arias Figueroa
Server/ Food Runner at Stout Burgers and BeersServer/ Food Runner at Stout Burgers and Beers
Stacey IskenderianStacey Iskenderian
Food Server/Trainer at ML Rose Fine Craft Beers and BurgersFood Server/Trainer at ML Rose Fine Craft Beers and Burgers
Nimalka Madavi S.A.D.Nimalka Madavi S.A.D.
Cook at Gentleman George Beers And BurgersCook at Gentleman George Beers And Burgers