Natalie Alvarez
Villa Rica,GA
Summary
Dedicated Shift Leader with strong customer service skills. Proven ability to resolve complaints efficiently while fostering a positive team environment. Dedicated professional with strong customer service skills and a proven track record in resolving complaints. Experienced in employee training and team leadership, ensuring a productive and positive work environment.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Shift Leader/Customer Service Representative
Robinsons Overstock Warehouse
Carrollton, Georgia
07.2024 - Current
- Resolved customer complaints promptly and professionally.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supervised employees to ensure consistent productivity and high customer service standards.
- Managed daily workflow and scheduled staff for adequate coverage.
- Maintained an organized work environment by delegating tasks to staff.
- Trained new employees on shift operations, fostering quicker adaptation to role.
- Coached new employees on standard operating procedures, enhancing understanding and adherence.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Responded to customer inquiries via phone, providing accurate information and support.
- Followed company protocols to ensure compliance with customer service standards and policies.
Education
High School Diploma -
Carrollton High School
Carrollton, GA05-2022
Associate of Science - Medical Laboratory Science
West Georgia Technical College
Carrollton, GA08-2026
Skills
- Customer service
- Employee training
- Team leadership
- Cash Handling
- Time management
- Task prioritization
- Organizational skills
- Problem resolution
- Decision making
- Effective Communication
- Analytical thinking
- Calm under pressure
- Conflict resolution
- Collaboration
- Analytical and critical thinking
- Cash Handling
- Cross-cultural communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shift Leader/Customer Service Representative
Robinsons Overstock Warehouse
07.2024 - Current
High School Diploma -
Carrollton High School
Associate of Science - Medical Laboratory Science
West Georgia Technical College