Natalie Alvarez-Browne
Dublin
Summary
Dynamic professional with extensive experience in customer communications and billing compliance. Proven ability to resolve complex inquiries and enhance patient coordination. Expertise in utilizing CRM software and fostering cross-functional collaboration to ensure high customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Pediatric Intake Coordinator
School of Imagination
Dublin
01.2024 - 05.2024
- Conducted thorough interviews to assess developmental needs and recommend suitable services.
- Implemented streamlined onboarding processes to expedite patient access and reduce administrative delays.
- Coordinated insurance verification, appointment scheduling, and medical documentation with precision.
- Promoted the organization's values through proactive, patient-centered engagement.
Billing Specialist II
Acelis Connected Health / Abbott Laboratories
Remote
09.2022 - 01.2024
- Managed and reconciled billing accounts while troubleshooting discrepancies in real time.
- Generated and analyzed financial documentation, ensuring strict compliance with HIPAA protocols.
- Communicated billing expectations and timelines, achieving high customer satisfaction metrics.
- Delivered actionable insights via routine billing reports used for operational decision-making.
Inbound Contact Representative II
Humana Healthcare
Charlotte
08.2021 - 02.2022
- Responded to 100–200 Medicaid-related inquiries daily with accuracy and efficiency.
- Documented call resolutions and escalations using Humana's proprietary systems.
- Resolved member concerns and ensured service continuity through cross-functional collaboration.
- Adapted to evolving healthcare policies via continuous training and internal communication channels.
Export Sales & Customer Service Representative
ACO USA
Fort Mill
03.2020 - 03.2021
- Coordinated end-of-the-line export processes from quoting to shipment delivery.
- Maintained correct transactional records and built rapport with global clientele.
- Optimized documentation workflows and ensured compliance with international standards.
Benefit Verification Specialist
AmerisourceBergen
Fort Mill
10.2016 - 05.2019
- Verified insurance coverage and secured authorizations for specialty medications.
- Facilitated co-pay assistance and resolved reimbursement discrepancies.
- Mentored incoming team members, leading to improved onboarding performance.
- Selected for high-impact projects requiring advanced knowledge and multitasking capabilities.
Education
Bachelor of Science - Business Administration – Human Resource Management
Southern New Hampshire University
Manchester, NH12-2025
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH01.2021
Skills
- Front office and administrative support
- Technical troubleshooting
- Customer communications and presentations
- Statistical analysis and marketing fundamentals
- Human resource management
- Customer service
- Billing compliance
- Team collaboration
- Insurance verification
- Communication skills
- Scheduling appointments
- Follow-up skills
- Multi-line phone operations
- Patient scheduling
- Bilingual in Spanish
- Conflict resolution
- Interpersonal skills
- Credit and collections
- Excellent communication
- Handling complaints
- Organizational skills
- Cross-functional collaboration
- CRM software
- Professional demeanor
- Administrative management
- Customer service management
- Attention to detail
- Business administration
- Analytical thinking
- Data entry
- Time management abilities
- MS office suite
Certifications Honors
- National Society of Leadership and Success (NSLS)
- Latin High Honors
- High Honors in Business
- Honor Society Member
References
Available Upon Request
Timeline
Pediatric Intake Coordinator
School of Imagination
01.2024 - 05.2024
Billing Specialist II
Acelis Connected Health / Abbott Laboratories
09.2022 - 01.2024
Inbound Contact Representative II
Humana Healthcare
08.2021 - 02.2022
Export Sales & Customer Service Representative
ACO USA
03.2020 - 03.2021
Benefit Verification Specialist
AmerisourceBergen
10.2016 - 05.2019
Bachelor of Science - Business Administration – Human Resource Management
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University
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