Hana Mohamed
Alexandria,US
Summary
I am a versatile candidate with vast experience providing outstanding customer service and office support. I have a proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism. I will always demonstrate expertise in managing front office operations such as greeting visitors, answering phone calls, taking messages, and scheduling appointments along with filing paperwork and documents with care and precision. Always eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Intake Coordinator
Exceptional Children Center
03.2024 - 01.2025
- Managed patient onboarding process including verifying insurance, collecting documentation, and updating medical records.
- Greeted and checked in patients, ensuring a warm and professional experience.
- Scheduled evaluations and therapy sessions with high attention to accuracy and family preferences.
- Maintained strict confidentiality in handling sensitive patient information in compliance with HIPAA regulations.
- Collaborated with therapists, caregivers, and administrative staff to streamline communication and care coordination.
- Responded to parent and guardian inquiries regarding services, appointments, and intake processes.
- Entered and updated client data using electronic medical record systems with precision.
- Monitored daily patient flow and proactively adjusted schedules to accommodate cancellations or urgent cases.
- Demonstrated cultural sensitivity and patience when supporting families with children of diverse abilities.
- Developed strong rapport with children, families, and providers to support a positive intake experience.
Family Babysitter
Self-employment
08.2020 - Current
- Monitored safety of children at all times to reduce risks.
- Maintained a clean and organized living space for the safety of the children.
- Entertained and engaged with children using games, crafts, and other activities.
- Ensured the well-being of each child by closely monitoring them at all times.
- Exhibited patience and understanding when dealing with difficult situations involving children.
- Provided emotional support when needed during difficult moments or transitions.
- Showed excellent communication skills with parents and guardians about their child’s needs and development.
- Assisted children with homework and school-related projects and assignments.
- Established positive relationships with families through trustworthiness and reliability.
- Adhered to safety guidelines set by parents and guardians at all times.
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.
- Created engaging daily schedules that included meals, naps, outdoor play, reading time.
- Demonstrated ability to manage multiple tasks while providing a safe and nurturing environment for children.
- Responded to emergency situations and notified parents regarding accidents and child safety.
- Responded appropriately in emergency situations using first aid training if necessary.
- Acted as a role model for children by providing emotional support and guidance.
Front Office Receptionist
Skyline
08.2022 - Current
- Managed the front desk operations including answering phones, scheduling appointments, and directing inquiries.
- Answered incoming calls promptly and professionally while managing multiple lines at once.
- Organized files, records, and documents according to established procedures.
- Assisted with administrative duties such as filing paperwork, copying documents.
- Worked closely with other departments to ensure prompt delivery of services to customers.
- Monitored stock levels of supplies in order to maintain adequate inventory levels.
- Processed payments for services rendered accurately and efficiently.
- Provided excellent customer service to all guests.
- Developed relationships with vendors to ensure timely delivery of materials needed for office operations.
- Created spreadsheets to track customer orders or account updates accurately.
- Handled confidential information with discretion and sensitivity.
- Ensured proper maintenance of reception area by keeping it clean and orderly at all times.
- Maintained accurate daily log of incoming and outgoing calls and messages.
- Provided support to staff members regarding administrative issues or questions.
- Greeted customers and visitors in a friendly and professional manner.
- Responsible for opening and closing procedures of the office on a daily basis.
- Scheduled meetings with clients as requested by management team.
- Updated company databases and visitor logs with daily data and incident information.
- Welcomed on-site visitors and directed to appropriate personnel.
- Assisted with completion of forms or sign-in procedures.
- Monitored front desk traffic to support customer satisfaction.
- Entered data into company software system.
- Answered questions about company location and hours of operation.
- Provided a high level of customer service to all clients.
- Established and maintained good communications with personnel and clientele.
- Handled incoming and outgoing mail with timely attention.
- Communicated with maintenance personnel to report facility issues.
Party Host/Shift Manager/ POS / Safety Monitor
Flight Trampoline Park
11.2017 - 07.2022
- Decorated and performed planning duties to host birthday parties.
- Exhibited strong communication skills when addressing inquiries from guests.
- Created an enjoyable atmosphere by engaging in conversations with guests.
- Greeted guests and provided excellent customer service.
- Developed strategies for managing large groups of people efficiently.
- Engaged with and served guests to deliver excellent party experience.
- Provided timely assistance to any guest requests or concerns during the party.
- Organized decorations and food according to party theme.
- Assisted in maintaining general cleanliness of facility by wiping and sanitizing common areas.
- Cleaned up after guests by removing trash around facility.
- Coordinated activities for children attending the party, ensuring their safety at all times.
- Organized and executed party packages with individualized themes and activities to meet guest specifications.
- Performed basic administrative tasks such as collecting payments from guests and maintaining accurate records.
- Employed strong problem-solving skills to quickly execute solutions to party issues.
- Offered courteous and friendly support throughout the duration of the party.
- Maintained a high level of professionalism while interacting with guests.
- Collaborated closely with other staff members to ensure smooth operations before, during, and after the event.
- Ensured safety of all attendees by monitoring the premises.
- Assisted with catering services, such as serving food and drinks.
- Encouraged positive behavior among participants through enforcing rules when necessary.
- Demonstrated effective problem-solving skills when resolving potential issues that arose during the event.
- Served as first point of contact by greeting guests entering party facility.
- Enforced rules and safety procedures to keep party attendees safe.
- Utilized creative ideas to enhance the overall experience of guests at the party.
- Upsold products and services to party to help meet guest’s needs.
- Inspected facilities prior to start of event to ensure they were clean and presentable.
- Operated audio and visual equipment such as speakers, microphones, projectors.
- Encouraged good communication and discouraged unproductive complaints and gossip to cultivate positive culture.
- Provided information about facilities, entertainment options, and rules and regulations.
- Maintained inventories of equipment, storing, and retrieving items and assembling and disassembling equipment as necessary.
- Monitored activities to ensure adherence to rules and safety procedures, and arrange for removal of unruly patrons.
- Inspected equipment to detect wear and damage and performed minor repairs, adjustments and maintenance tasks, such as oiling parts.
- Sold and served refreshments to customers.
- Sold tickets and collected fees from customers.
- Trained new employees on how to operate various types of attractions safely and efficiently.
- Encouraged positive work environment
- Ensuring by working hard to maintain a stress-free fun space for everyone.
Education
Bachelor of Science (B.S.) - Biology Candidate
Virginia Commonwealth University
Richmond, VA05.2024
Associate in Science (A.S.) - Biology
Northern Virginia Community College
05.2018
Bachelor of Liberal Arts - Speech Pathology
George Mason University
Fairfax, VA05-2026
Skills
- Word Processing
- File Organization
- Clerical Support
- Conflict Management
- Supply Management
- Document Control
- File Management
- Time Management
- Appointment Scheduling
- Listening Skills
- Professional Demeanor
- Effective Planning
- Building Relationships
- Record Keeping
- Telephone Etiquette
- Adaptability
- Organizational Skills
- Administrative Support
- Attention to Detail
- Computer Proficiency
- Confidentiality
- Professionalism
- Conflict Resolution
- Problem Solving
- Excellent Communication
- Office Administration
- Customer Service
- Mail Sorting
- Front Office Management
- Call Routing
- Team Collaboration
- Technical Support
- Scheduling
Certification
CPR Certified
Languages
ASL
Full Professional
Timeline
Patient Intake Coordinator
Exceptional Children Center
03.2024 - 01.2025
Front Office Receptionist
Skyline
08.2022 - Current
Family Babysitter
Self-employment
08.2020 - Current
Party Host/Shift Manager/ POS / Safety Monitor
Flight Trampoline Park
11.2017 - 07.2022
Associate in Science (A.S.) - Biology
Northern Virginia Community College
Bachelor of Science (B.S.) - Biology Candidate
Virginia Commonwealth University
Bachelor of Liberal Arts - Speech Pathology
George Mason University
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