Natalie Arutyunyan

- Greet patients at the door upon arrival in order for them to feel welcomed in our facility

- Sell products to patients that fits their needs and give them beneficial recommendations that could assist them

- Upkeep office organization and tidy up counters

- Restock inventory as refreshments, inventory in the back, and skincare products that are sold in the front

- Scheduled and confirmed patient appointments, ensuring smooth flow of daily schedule

- Managed patient records and paperwork, ensuring all documentation is up to date and organized

- Ensure that patients are up to date with their medical records, and doctors clearances prior to treatment

- Speaks to patients in Armenian to ensure they get the proper treatment they need

- Guarantees costumers are enjoying their time by making sure they feel seen and heard to give them a positive experience in the Medspa from the moment they step in until check out

- Upon checkout I double check all the information is accurate and they have all the benefits they need in order to get accurately getting charged for their procedures

- Adhered to strict HIPAA guidelines to protect patient privacy

- Managed multi-line phone system and pleasantly greeted patients

- Had solo responsibility for most shifts within the medical office

- Opening and closing responsibilities for the office

- Gave basic knowledge to patients in regards to the procedures they wanted

- Answered telephone calls to offer office information, answer questions, and direct calls to staff

- Gave patients paperwork prior to their appointment to ensure their medical infomration is complete

- Talked to armenian patients in armenian to help them with their paperwork

- Scheduled appoitnments for patients that needed MRIs and X-rays

- Sent overbilling and created invoices to attonery for personal injury cases

- Assisted Armenian patients with their paperwork if they were unable to do it themselves

- Talked with doctors on the phone to schedule patients for their scans

- Sent out medical reports to doctors when the reports were ready for their patients

- Updated patient charts within the system to ensure the patients information is up to date prior to their appointment

- Opened the office in the morning at 9:00am and closed at 5:00pm

- Asked patients over the phone if they have any medical issues or surgeries prior to their appointment

- Created CDs for patients and doctors with their images once they were ready

- Consulted with multiple patients each day in a hectic environment

- Dealt with ensures and made sure patients could proceed with treatments once the ensures were approved

- Successfully single-handedly maintained the office's organization each day

- Opened up and closed the office every single day, Monday through Friday from 10:00 am to 4:00 pm

- Answered phone calls in regards to patients in formation from hospitals and private physician offices

- Payed attention to detail in order to ensure minimal to zero errors were made while completing tasks

- Exhibited excellence in telephone and front-desk communication

- Communicated and assisted individuals who entered the office in regards to their needs and concerns

- Ensured information and files of patients are up to date while simultaneously being accurate in terms of data and format

- Able to communicate effectively and passionately with patients with their needs, in both English and Armenian

- Scheduled nurses to their patients for skilled nursing visits weekly

- Emailed doctors about patient orders and physical therapy notes

- Scheduled physical therapy appointments for patients who needed this specific treatment

- Posted skilled nursing visits and physical therapy visits within our healthcare software system under each patient

- Sent out referrals to doctors in order to take the patient under our care

- Inputted patient information within the healthcare system software in order to maintain the information about what type of care each patients needs in regards to their health concerns

- Checked patient eligibility and their insurance in order to ensure they were able to be under home health care

GPA: 4.0