NATALIE AUSLEY
Gibsonton,FL
Summary
I am a healthcare professional with extensive experience supporting patients, providers, and administrative workflows in fast-paced medical settings. Skilled in confidential documentation, prior authorizations, patient communication, problem resolution, and detailed follow-through. Brings strong customer service, organization, and experience managing time-sensitive healthcare processes while communicating clearly across patients, providers, pharmacies, and clinical teams.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Dermatology Technician
Suncoast Skin Solutions
Brandon, Florida
12.2024 - Current
- Support providers and patients through prescriptions, prior authorizations, treatment follow-up, and medication-access issues in a fast-paced specialty practice.
- Submit and track prior authorizations through CoverMyMeds, assembling accurate clinical information and supporting documentation.
- Maintain detailed EMR records across EMA.
- Communicate treatment instructions and next steps while maintaining confidentiality and HIPAA compliance.
Dermatology Technician
Academic Alliance in Dermatology
Valrico, Florida
10.2018 - 08.2021
- Coordinated procedures, prescriptions, prior authorizations, follow-up, documentation, and provider communication in fast-paced practice to ensure seamless patient care.
- Resolved patient and provider requests to enhance satisfaction and care experience.
- Maintained accurate specimens, requisitions, clinical records, and patient instructions.
- Built patient trust through clear communication, empathy, confidentiality, and reliable follow-through.
Dermatology Technician
Dermatology Specialists of Florida & Aqua Medical Spa
Fort Walton Beach, FL
03.2014 - 12.2016
- Collaborated with physicians to prepare, complete, and document procedures efficiently.
- Delivered clinical support and specimen preparation, ensuring accurate documentation in eClinicalWorks.
- Maintained strict confidentiality protocols to protect patient information. and compliance, enhancing patient care support.
Sales Team Manager
Belk
Mary Esther, FL
11.2012 - 10.2013
- Managed multiple retail departments in low-volume customer service department store, prioritizing staffing and addressing customer needs to achieve sales goals and meet operational deadlines.
- Resolved customer service issues using customer feedback, sales information, and consistent follow-through.
- Documented and communicated performance and operational issues while partnering with store management to escalate and resolve challenges effectively.
Estée Lauder Business Manager
Dillard's
Lawton, OK
05.2005 - 04.2010
- Managed customer service, client retention, staffing and scheduling, inventory, merchandising, payroll, and daily operations for the Estee Lauder Beauty Counter.
- Planned recurring promotional events, pre-sales, fulfillment preparation, and follow-up to enhance customer outreach.
- Built strong customer relationships by listening carefully, communicating clearly, and resolving concerns to foster loyalty.
Education
Medical Front Office Assistant & Administration -
Florida Gulf Coast University
Online09-2013
Bachelor of Science - Interdisciplinary Studies
Cameron University
Lawton, OK12-2010
Skills
- Customer Service & Patient Support
- HIPAA compliance
- Prior Authorizations / CoverMyMeds
- Problem Resolution & Follow-Through
- Patient & Provider Communication
- Clinical procedure assistance
- Workload Prioritization & Multitasking
- Data entry
- EMR Documentation
- Microsoft Office
- EMA, Nextech, AthenaHealth, eClinicalWorks
Personal Information
Title: HEALTHCARE | CASE SUPPORT | CUSTOMER SERVICE
Certification
Certified Dermatology Technician, Renewed Jan 2025
Timeline
Dermatology Technician
Suncoast Skin Solutions
12.2024 - Current
Dermatology Technician
Academic Alliance in Dermatology
10.2018 - 08.2021
Dermatology Technician
Dermatology Specialists of Florida & Aqua Medical Spa
03.2014 - 12.2016
Sales Team Manager
Belk
11.2012 - 10.2013
Estée Lauder Business Manager
Dillard's
05.2005 - 04.2010
Medical Front Office Assistant & Administration -
Florida Gulf Coast University
Bachelor of Science - Interdisciplinary Studies
Cameron University