Hi, I’m
Natalie Austin
Lenexa,KS
Summary
Organized and dedicated Real Estate Coordinator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
years of professional experience
Work History
ReeceNichols Real Estate
Production Manager
2016.12 - 2023.10 (6 years & 10 months)
Job overview
- Responded to client needs for service and support; ensuring individual client needs are met. Handled all requests for information, documents and status of file in timely manner.
- Reviewed all transactions using in-house system dotloop; prepared offers and maintained file compliance.
- Responsible for drafting and maintaining contract documentation and preparation for agent commission sheets.
- Managed all team members with weekly goals, listing/buyer documentation and data entry into MLS system.
- Coordinated and set all home and septic inspections.
- Prepared and maintained production and CRM reporting.
- Worked closely with buyer and listing agents, loan officers, vendors, escrow officers and clients on daily basis; staying on course with outlined timeline throughout sale.
- Set and designed marketing pieces using online Canva for open houses, flyers and social media sites.
Shorewood Real Estate/ERA
Transaction Processor
2009.06 - 2016.08 (7 years & 2 months)
Job overview
- Responsible for day-to-day operations and continued success of transaction processing department. Oversee and coordinate three direct reports and seven remote support staff in California, Colorado, Florida and Nevada.
- Ensure accuracy of data entry of listings and pending transactions with special attention given to tracking company generated leads and agent commission payments.
- Ensure all closing documentation was in order and give assistance to in-house title company in locating all required data to complete closings.
- Act as oversight to accounting and relocation department to insure that all closing worksheets were prepared and closed per corporate policy.
- Responsible for preparation of status and forecast reports for Chief Operating Officer, monitor and maintain internal administrative platforms. Develop and mentor staff through weekly training sessions.
- Processed agent new hires and terminations, kept agents apprised of company standard operating procedures with regard to billing, ensured that agents were billed and complied with billing status, in occurrences where these policies weren’t maintained, worked as corporate collections for outstanding balances due for approximately 800 agents nationwide.
- Preparation of closing disbursement authorizations to respective title companies.
Island Title & Escrow
Transaction Coordinator
2006.07 - 2008.04 (1 year & 9 months)
Job overview
- Worked as liaison for real estate agents to ensure compliance of policies in regard to scheduling of: inspections, surveys, home warranties and building permits.
- Ordered HOA and leasehold documents; arranged for couriers to ensure timely delivery of documentation for agents.
- Create timelines by deciphering sales purchase contract, counteroffer and addendums.
- Prepare property profile reports and closing file packets, generated property information for listings, and pulled database information for clients.
Coldwell Banker
Senior Office Assistant
2005.08 - 2005.11 (3 months)
Job overview
- Assist in oversight on sales packets and listings from agents before submission to corporate offices. Verify that all documentation and disclosures were correctly completed by agents.
- Assist agents and office staff with all administrative tasks, maintaining inventories of administrative supplies, and assist agents in digital formatting of listings as well as advertisements in periodicals.
- Responsible for maintaining agent’s disbursements for commission into accounting management software, maintained MLS listings and accurate end-of-the-month reports.
- Logistically coordinated all weekly meetings at our local office as well as coordinated face to face meetings when required.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
FlexxSpace Management
Leasing Assistant
2004.06 - 2005.07 (1 year & 1 month)
Job overview
- Liaison between attorneys, tenants, insurance carriers and vendors as well as maintained complicit insurance records for tenants and vendors.
- Coordinate daily office operations with regard to preparation of leasing documents, commission reports to Leasing Manager, and various Excel spreadsheets for eight properties managed to include approximately 140 tenants.
- Work independently with both corporate and tenants’ attorneys with responsibilities encompassing meeting deadlines and preparation of complex lease documents.
- Review all lease modifications and Option to Renew from current tenants and delivered leasing documentation to new tenants when directed by Leasing Manager.
- After receiving analysis/proposals from Leasing Manager initiated lease preparation documents to include: looking up Articles of Incorporation for authorized signatory, preparation of informational packages for tenants, requested liaison with attorney if addendums were required within new Lease and assisted property manager with preparation of all logistics prior to move–in date.
Education
Brooks College , Long Beach, CA
Associate of Arts from Fashion Merchandising
05.1999
Skills
- Title Investigation
- Client and Agent Relations
- MLS Data Entry and Maintenance
- Licensed Realtor in MO/KS
- Staff Management
- Closing Process Facilitation
- Excel and Social Media Savvy
- Attention to Detail
- Contract Preparation
Timeline
Production Manager
ReeceNichols Real Estate
2016.12 - 2023.10 (6 years & 10 months)
Transaction Processor
Shorewood Real Estate/ERA
2009.06 - 2016.08 (7 years & 2 months)
Transaction Coordinator
Island Title & Escrow
2006.07 - 2008.04 (1 year & 9 months)
Senior Office Assistant
Coldwell Banker
2005.08 - 2005.11 (3 months)
Leasing Assistant
FlexxSpace Management
2004.06 - 2005.07 (1 year & 1 month)
Brooks College
Associate of Arts from Fashion Merchandising
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