Natalie Bacchus
Temple Hills,Maryland
Summary
Social work professional with robust background in providing comprehensive support to individuals and families. Skilled in developing and implementing tailored intervention plans to address specific needs. Strong focus on team collaboration and achieving impactful outcomes, adaptable to evolving circumstances.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Work Intern
OneCare DC
03.2026 - Current
- Coordinated patient care plans, ensuring alignment with treatment goals and protocols.
- Collaborated with multidisciplinary teams to enhance patient outcomes through effective communication.
- Promoted patient-centered care by actively involving patients and their families in treatment decisions and goal-setting processes.
- Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care and regulatory compliance.
- Educated patients on disease management strategies, enabling them to make informed choices about their health and wellbeing.
- Facilitated group activities to enhance social skills and community integration.
- Advocated for client rights, ensuring access to needed resources and services.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Implemented evidence-based practices to enhance service effectiveness and client engagement.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- De-escalated stressful situations through individual and family crisis interventions.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Provided crisis intervention services for clients experiencing acute mental health or substance abuse issues.
Social Work Intern
Prestige Health
08.2025 - 03.2026
- Demonstrated effective communication skills when working with individuals from diverse backgrounds and cultures.
- Utilized referral networks and resources for clients in need of additional assistance.
- Maintained records of patient case history and added detailed reports to database.
- Scheduled follow-up appointments and family meetings to support patient progress.
- Intervened in crisis situations utilizing de-escalation techniques to ensure safety of all involved parties.
- Connected patients to available community programs and events for further support and assistance.
- Developed and implemented individualized service plans tailored to meet the needs of each client.
- Remained calm and poised in emergency and crisis situations.
- Determined and verified eligibility for program services.
- Assisted clients with helping to identify rights and available programs.
- Followed strict data confidentiality rules to keep client information secure.
- Met regularly with clients to support case plan accomplishment and reevaluate goals.
- Communicated with third-party agencies and providers for care coordination.
- Interviewed clients to obtain social histories and assess intake needs.
- Facilitated psychoeducational, therapeutic and support groups with supervision from social workers.
- Provided comprehensive case management services to clients, including assessments, goal setting, and referrals.
Sales Associate/ Customer Service
Lovesac
10.2022 - Current
- Organize and up keep sales floor to maintain store visual appeal, engage with customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Work from home customer service, helping customers with order issues including exchanging or refunding.
- Communication with customers professionally and proactively to provide product information and advice.
- Consistently achieve sales goals by successfully upselling and cross-selling products.
- Developed professional relationships with customers to increase loyalty, retention, and rapport.
- Greeted customers and asked questions to assess needs.
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance.
- Offered guidance on installation and troubleshooting for customers requiring additional assistance.
- Met sales quotas by utilizing upselling opportunities.
- Collaborated with team members to achieve monthly sales targets.
Barista Shift Lead
Nordstrom
05.2019 - 11.2025
- Operated cash registers and handled cash and card transactions.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
- Trained new baristas on company processes and product preparation.
- Trained incoming staff members on proper operation of brewing equipment and drink recipes.
- Trained new baristas on proper coffee preparation techniques.
Customer Service Representative
LOWES
11.2021 - 08.2022
- Deliver Constant and quick problem-solving skills
- Greeting customers
- Assisting customers with finding products
- Answering Phones regarding questions and customer issues
- Assist Customer returns /exchanges
- Replying to emails
- Organizing customer returns and exchanges
- Assisting customer with paying credit card bill
- Handled customer inquiries, payments and service requests.
- Collaborated across departments to resolve customer-related issues.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Assisted with training and mentoring new team members.
Education
Bachelor of Arts - Social Work
University of Maryland, Baltimore County
Baltimore, Maryland05-2026
Associates Degree - Sociology
Prince George's Community College
Largo, Maryland12-2023
Skills
- Excellent Communication
- Advanced problem-solving skills
- Case documentation
- Motivational interviewing
- Biopsychosocial assessments
- Multitasking
- Time Management
- Professional ethics
- Client advocacy
- Care Coordination
- Client assessment
- Team collaboration
Certification
DLA-20 certified
CPR certified
LANGUAGES
English - Native
American Sign Language - Conversational
Timeline
Social Work Intern
OneCare DC
03.2026 - Current
Social Work Intern
Prestige Health
08.2025 - 03.2026
Sales Associate/ Customer Service
Lovesac
10.2022 - Current
Customer Service Representative
LOWES
11.2021 - 08.2022
Barista Shift Lead
Nordstrom
05.2019 - 11.2025
Bachelor of Arts - Social Work
University of Maryland, Baltimore County
Associates Degree - Sociology
Prince George's Community College