Natalie Baeza
El Paso,TX
Summary
Dynamic professional with a proven track record at Holiday Inn Express Hotel Suites, excelling in customer service and problem-solving. Skilled in front desk operations and relationship building, I've effectively enhanced guest experiences and streamlined operations. Demonstrates exceptional organizational skills and a commitment to maintaining a positive, professional demeanor in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Receptionist
Holiday Inn Express Hotel Suites
El Paso, TX
03.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Corresponded with guests through email, telephone, or postal mail.
Sales Associate
Bath & Body Works
El Paso, TX
11.2021 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to build rapport and loyalty.
Usher
TruTemps
El Paso, TX
08.2018 - 03.2020
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests.
- Maintained professional demeanor to represent venue and create positive impression.
Education
Diploma -
Franklin High School
El Paso, TX06.2020
Skills
- Time management
- Organization skills
- Verbal and written communication
- Front desk operations
- Phone etiquette
- Multitasking and prioritization
- Positive and professional
- Customer service
- Attention to detail
- Problem-solving
- Relationship building
- Inventory management
Timeline
Receptionist
Holiday Inn Express Hotel Suites
03.2024 - Current
Sales Associate
Bath & Body Works
11.2021 - 02.2025
Usher
TruTemps
08.2018 - 03.2020
Diploma -
Franklin High School