Natalie Baeza
Cicero,IL
Summary
Bilingual healthcare administration professional with strong skills in office management, patient-centered care, and operational coordination. Proficient in medical terminology, database entry, and scheduling, with extensive experience using EPIC and UKG systems. Adept at training teams, delivering excellent customer service, and handling appointments and meetings. Highly PC proficient with a proven track record of enhancing workflow efficiency and ensuring accuracy in high-volume settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Rush Medical Center
02.2025 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinates department's specific programs or meetings as assigned planning preparation of materials, implementation and evaluation.
- Initiates an/or reconcile's check requests purchase orders travel vouchers, as indicated for the department costs centers.
- Investigates and resolves invoicing issues as it relates to vendors or physical activities and accounting units.
Mental Health Counselor
MacNeal Loyola Hospital
11.2021 - Current
- Facilitated psychoeducation groups on topics such as stress management, coping skills, and goals.
- Assistant in patient Admissions, Transfers and discharges.
Phlebotomist
MacNeal Loyola Hospital
11.2021 - 02.2025
- Utilize expert knowledge of venipuncture techniques to collect blood specimens from patients of all ages, ensuring accuracy and minimizing discomfort
- Verified patient information, explained procedures, and provided emotional support to elevate anxiety and build trust during the blood collection process
Patient Safety Attendant
MacNeal Loyola Hospital
11.2022 - 01.2023
- Provided one to one, constant and direct observation of patients with suicidal ideation
- Technical care - Takes vital signs as needed, while maintaining direct patient observation
- Performs cardiopulmonary resuscitation
Education
MBA - Business Administration
American College of Education
04-2026
BA - Healthcare Administration
American College of Education
07-2024
Associate - Science
Morton College
05-2022
High School Diploma -
Morton East High School
Skills
- Spanish Speaker
- Medical Terminology
- Filing
- Office Administration
- Coordination
- Training and coaching
- Database entry
- PC proficient
- Patient centered care
- EPIC System
- UKG System
- Customer Service
- Scheduling
- Social Media and Promotions
- Meeting Arrangements
- Appointment Scheduling
Certification
- Basic Life Support (BLS), America Heart Association, 2024
- Crisis Prevention Institute (CPI) Certified, Loyola University, 2024
- Phlebotomist, Triton College, 2022
- Seal of Biliteracy in Spanish, Morton East High School
Education
true
Timeline
Administrative Assistant
Rush Medical Center
02.2025 - Current
Patient Safety Attendant
MacNeal Loyola Hospital
11.2022 - 01.2023
Mental Health Counselor
MacNeal Loyola Hospital
11.2021 - Current
Phlebotomist
MacNeal Loyola Hospital
11.2021 - 02.2025
MBA - Business Administration
American College of Education
BA - Healthcare Administration
American College of Education
Associate - Science
Morton College
High School Diploma -
Morton East High School
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