Natalie Ball
Eau Claire,WI
Summary
Proven track record of resilience and strong organizational skills, honed across roles from Brotoloc North to Carmike Cinemas. Excelled in providing compassionate care and maintaining cleanliness, significantly enhancing client satisfaction. Adaptability and a robust work ethic propelled me to consistently exceed employer expectations, making me a dependable asset to any team.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Brotoloc North
Eau Claire , WI
01.2020 - Current
- Followed care plan and directions to administer medications.
- Assisted clients with maintaining good personal hygiene.
- Monitored client's well-being, safety and comfort under physician direction.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Provided guidance and support to ensure safety of individuals served.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Helped clients get in and out of beds and wheelchairs.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Certified Nursing Assistant
Grace Lutheran Homes
Eau Claire, WI
05.2019 - 10.2019
- Conducted patient education on health maintenance and disease prevention.
- Provided emotional support to patients and families during difficult times.
- Cleaned and sanitized patient rooms according to established protocols.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Transported patients to treatment units, using wheelchair or stretcher.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Documented activities and recorded information in EMR system.
Maid
Absolutely Taylor Maid
Eau Claire , WI
09.2018 - 04.2019
- Disinfected all kitchen surfaces including countertops, appliances.
- Dusted window ledges, wall hangings, and light fixtures.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Sanitized bathrooms including sinks, toilets, showers and tubs, countertops, mirrors and floors.
Certified Nursing Assistant
Innovative Staff Solutions
Eau Claire , WI
11.2017 - 08.2018
- Cleaned and sanitized patient rooms according to established protocols.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Transported patients to treatment units, using wheelchair or stretcher.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Certified Nursing Assistant
Clearwater Care Center
Eau Claire , WI
11.2016 - 08.2017
- Cleaned and sanitized patient rooms according to established protocols.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Transported patients to treatment units, using wheelchair or stretcher.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Direct Support Professional
Rem Wi
Eau Claire , WI
03.2016 - 10.2016
- Followed care plan and directions to administer medications.
- Assisted clients with maintaining good personal hygiene.
- Monitored client's well-being, safety and comfort under physician direction.
- Assisted individuals in learning and developing new skills.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Certified Nursing Assistant
Visiting Angles
Eau Claire , WI
12.2015 - 10.2016
- Provided emotional support to patients and families during difficult times.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Documented activities and recorded information in EMR system.
- Reported changes in patient condition to registered nurse or physician.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
Call Center Representative
Gold Cross Answering Service
Eau Claire , WI
03.2015 - 09.2015
- Took special orders in person and over telephone, generating additional revenue every month.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Movie Theater Attendant
Carmike Cinemas
Eau Claire , WI
07.2012 - 08.2015
- Performed ushering duties and assisted handicapped customers with seating.
- Verified age requirements for R-rated movies before allowing admittance into theaters.
- Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
- Maintained positive working relationship with fellow staff and management.
- Provided information regarding show times, new releases and upcoming movies and trailers.
- Implemented promotional activities and upsold products to maximize revenue.
- Conducted routine cleaning of theaters between showings to maintain a clean and safe environment.
Education
High School Diploma -
North High School
Eau Claire, WI05-2014
Associate of Science - Animal Science And Management
Chippewa Valley Technical College
Eau Claire, WISkills
- Resilient and Level-Headed
- Compassionate
- Adaptable
- Cleanliness maintenance
- First aid training
- Strong Organizational Skills
- Strong work ethic
- Cash handling proficiency
- Consistently Dependable
References
References available upon request.
Timeline
Direct Support Professional
Brotoloc North
01.2020 - Current
Certified Nursing Assistant
Grace Lutheran Homes
05.2019 - 10.2019
Maid
Absolutely Taylor Maid
09.2018 - 04.2019
Certified Nursing Assistant
Innovative Staff Solutions
11.2017 - 08.2018
Certified Nursing Assistant
Clearwater Care Center
11.2016 - 08.2017
Direct Support Professional
Rem Wi
03.2016 - 10.2016
Certified Nursing Assistant
Visiting Angles
12.2015 - 10.2016
Call Center Representative
Gold Cross Answering Service
03.2015 - 09.2015
Movie Theater Attendant
Carmike Cinemas
07.2012 - 08.2015
High School Diploma -
North High School
Associate of Science - Animal Science And Management
Chippewa Valley Technical College
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