Natalie Barthlama
Snohomish,WA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
Work History
Construction Specialist
Subway Headquarters
03.2023 - 06.2026
- Led construction projects, ensuring adherence to safety standards and project specifications.
- Assisted with obtaining floor plans for the restaurant remodel, working with managers and architects, along with the franchisee.
- Oversaw a portfolio of 850 restaurants in the Northwest, assisting with the remodel process from start to finish.
- Developed and implemented process improvements, enhancing efficiency across multiple construction phases.
- Coordinated with cross-functional teams to streamline project timelines and resource allocation.
- Facilitated communication between franchisees, ensuring alignment on project goals and progress updates.
- Drove project objectives on day-to-day operational level by working closely with franchisees, Store Design, Global Design Team and vendors.
- Complied with ADA requirements in plan coordination, eliminating potential risks.
- Identified and reviewed proposed change order requests.
- Reduced material waste with careful planning, resource allocation, and precise execution of tasks.
- Improved project efficiency by streamlining construction processes and implementing time-saving techniques.
- Demonstrated strong problem-solving skills by quickly identifying obstacles during projects and providing effective solutions.
- Participated in pre-construction planning sessions collaborating closely with clients to ensure alignment between their vision and project outcomes.
- Managed multiple construction projects simultaneously for increased productivity and timely completion.
- Led regular progress meetings with franchisees providing clear updates on project milestones as well as addressing any concerns or changes required.
- Streamlined communication between team members by implementing effective project management tools, enhancing overall project success.
- Assisted in ordering materials required to construct restaurants.
Sr. Field Consultant - Construction Specialist
Franchise Restaurants Western Washington
01.2022 - 02.2023
- Conducted restaurant site visits to provide Store Designer with photos, measurements, equipment requirements, necessary waivers, etc. when submitting request for updated floor plan for restaurant remodel.
- Provided Franchisees with list of general contractors/signage contractors.
- Guided Franchisees through remodel ordering, construction, final punch list process.
- Verified measurements/equipment on floor plans are accurate.
- Managed remodel equipment requests, submitted waiver requests, required exterior signage permits.
- Navigated Franchisees through process of reviewing purchase orders and paying invoices.
- Streamlined construction process by tracking equipment shipping/delivery, coordinating with contractors on when to begin construction.
- Provided measurements and drawings for Store Designer for potential relocation.
- Initiated supplier quotes for custom equipment.
- Trained general contractors on company protocol.
- Worked closely with contractors, franchisees and store designers to complete necessary remodel work.
- Oversaw over 100 restaurant remodels.
Field Consultant
Franchise Restaurants Western Washington
11.2017 - 01.2022
- Worked with franchisees and their teams to promote food safety and high quality product.
- Completed monthly restaurant evaluations to evaluate restaurants followed all food safety guidelines, proper product preparation, great customer service, cleanliness & hygiene policies, company policies, along with team member development.
- Reviewed sales trends, cost of goods, inventory accuracy, and other restaurant opportunities with franchisees and restaurant managers; provided feedback on how to increase sales and profits.
- Guided franchisees through local marketing and advertising opportunities.
- Focused on implementing KPIs in all assigned restaurants.
- Promoted company policies and goals of territory when visiting restaurants each month.
- Managed transfer of ownership hours in restaurant with new franchisees.
- Led training sessions for territory when new products were rolled out, in order to protect brand and maintain company standards.
- Trained new field consultants on company policies, how to conduct monthly restaurant evaluations, completing required evaluation documentation, how to help franchisees improve their operations, sales, and profits.
- Navigated franchisees through process of implementing all available third party delivery platforms to help increase sales and profits.
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to franchisees to maintain and extend relationship for future business opportunities.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Oversaw operations for up to 55 restaurants per quarter.
Manager
Subway Northwest
09.2007 - 11.2017
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within required food and labor costs.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed up to 10 employees.
Education
Some College (No Degree) - General Studies
Edmonds Community College
Lynnwood, WA11.2007
High School Diploma -
Meadowdale High School
Lynnwood, WA06.2004
Skills
- Construction management
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Punctual and dependable
- Analytical thinking
- Teamwork and collaboration
- Proficient in SmartSheet and FranConnect
- Construction
- Cost reduction strategies
- Staff Management
- Natural leader
Business Development
- Operations management
- Business planning
Timeline
Construction Specialist
Subway Headquarters
03.2023 - 06.2026
Sr. Field Consultant - Construction Specialist
Franchise Restaurants Western Washington
01.2022 - 02.2023
Field Consultant
Franchise Restaurants Western Washington
11.2017 - 01.2022
Manager
Subway Northwest
09.2007 - 11.2017
Some College (No Degree) - General Studies
Edmonds Community College
High School Diploma -
Meadowdale High School
Personal Information
Title: Field Consultant, Construction Specialist
2023 Subway Headquarters Team of the Year
Team of the Year Award (2023) – Member of the five-person Equipment Logistics Team recognized with Team of the Year honors at Subway Headquarters in Shelton, Connecticut, for outstanding performance and contributions to equipment logistics operations.