Natalie Berger
Ballwim,MO
Summary
Detail-oriented professional with a strong background in customer service. Proven ability to manage interactions, resolve issues, and enhance customer satisfaction while maintaining a clean and organized environment.
Flexible professional with diverse experience in customer-facing roles. Recognized for attention to detail and effective teamwork. Ready to leverage strong communication and organizational skills to drive customer satisfaction and operational success.
Overview
3
3
years of professional experience
Work History
Day Maker
Swig
Manchester, MO
04.2026 - Current
- Prepared a variety of drinks and food items daily
- Maintained cleanliness and organization of prep area to meet health standards.
- Collaborated with team members to streamline Prep processes for improved output.
- Produced consistently high-quality drinks for customers.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
Sales Associate
DSW Shoe Warehouse
01.2025 - 03.2026
- Assisted customers in selecting footwear based on personal preferences and needs.
- Maintained cleanliness and organization of sales floor and stockroom areas.
- Provided product knowledge to enhance customer experience and satisfaction.
- Restocked merchandise and ensured proper display according to company standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Party Host
Bounce U
Chesterfield, Mo
06.2023 - 01.2025
- Coordinated party logistics, ensuring seamless setup and execution of events.
- Managed guest interactions, enhancing overall customer satisfaction and experience.
- Collaborated with team members to streamline workflows, improving efficiency during peak times.
- Resolved conflict to maintain fun, positive and safe event environments.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
- Directed guests to correct areas for eating, dancing, and other services.
Education
High School Diploma -
Parkway South High School
Manchester, Mo09.2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
Timeline
Day Maker
Swig
04.2026 - Current
Sales Associate
DSW Shoe Warehouse
01.2025 - 03.2026
Party Host
Bounce U
06.2023 - 01.2025
High School Diploma -
Parkway South High School