Natalie Birrueta
Baldwin Park
Summary
Achieved high levels of customer satisfaction through dedicated service and support. Drove sales growth by collaborating with various departments to implement effective marketing strategies. Maintained a detail-focused mindset to enhance overall customer experience.
Overview
13
13
years of professional experience
Work History
Server
Red Robin
West Covina, California, USA
11.2022 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Maintained records of transactions made during shift as required by law or company policy.
- Stayed informed about daily specials, new menu items, promotions.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Lead Esthetician
DeLush
Hermosa Beach, CA
08.2022 - Current
- Led team in delivering high-quality skincare treatments and services.
- Trained and mentored junior estheticians to enhance service quality and efficiency.
- Developed customized treatment plans based on client skin analysis and goals.
- Implemented new skincare protocols, improving customer satisfaction and retention rates.
- Evaluated client feedback to refine service offerings and improve overall experience.
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
- Continuously improved professional knowledge by attending industry conferences, workshops, and training events.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Recommended retail products for at-home use.
- Cleansed, exfoliated and moisturized customer skin.
Deli Manager/Cashier
Smart & Final
09.2012 - 10.2025
- Ensure every customer is always pleased and satisfied with my service.
- Ordered necessary deli supplies to maintain stock levels.
- Supervised deli staff to ensure efficient customer service.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Received payments via cash, checks, credit cards, debit cards, price verifications, and cash handling.
- Managed customer service issues, complaints, service issues, by taking every situation from a negative condition to a positive conditions.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Attracts potential customers by answering product and service questions; suggesting information about other products and service.
- Explained goals and expectations required of trainees.
Assistant/ Receptionist
05.2016 - 09.2017
- Code patient's diagnosis and bill procedures to insurances.
- Give patients appointments.
- Posting any insurance payments to patients accounts.
- Front office receptionist experience.
- Answering phone calls from patients or any Doctor's Office.
- Filing paperwork and maintaining a clean work environment.
Assistant/ Receptionist
05.2016 - 09.2017
- Code patient's diagnosis and bill procedures to insurances.
- Give patients appointments.
- Posting any insurance payments to patients accounts.
- Front office receptionist experience.
- Answering phone calls from patients or any Doctor's Office.
- Filing paperwork and maintaining a clean work environment.
Education
Some College - Clinical Psychology
Pasadena City College
Pasadena, CAEsthetician License -
Nehuile Academy of Beauty
Los Angeles, CA09.2022
Skills
- Task prioritization
- Client relationship building
- Follow-up procedures
- Conflict resolution
- Documentation and reporting
- Response time optimization
Languages
Spanish
Timeline
Server
Red Robin
11.2022 - Current
Lead Esthetician
DeLush
08.2022 - Current
Assistant/ Receptionist
05.2016 - 09.2017
Assistant/ Receptionist
05.2016 - 09.2017
Deli Manager/Cashier
Smart & Final
09.2012 - 10.2025
Some College - Clinical Psychology
Pasadena City College
Esthetician License -
Nehuile Academy of Beauty