Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
StoreManager
Open To Work

Natalie Bissette

Sims,NC

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Store ManagerAssistant Store ManagerAssistant Store Manager TraineePharmacy Customer Service RepresentativeCustomer Service Associate

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Sims, NC, USWilson, NC
Open to relocation: No

Salary Range

$70000/yr - $200000/yr

Important To Me

Career advancementWork-life balancePaid time offPaid sick leaveHealthcare benefits

Summary

Dynamic Store Manager with expertise in customer service, employee training, and cash management. Proven track record in driving sales growth and enhancing team performance through effective training initiatives.

Overview

17
17
years of professional experience

Work History

Store Manager

Walgreens
Wilson, NC
03.2022 - Current
  • Oversaw daily store operations, ensuring compliance with company policies and procedures.
  • Led team training initiatives to enhance employee performance and customer service standards.
  • Managed inventory control processes, optimizing stock levels and reducing shrinkage.
  • Implemented promotional campaigns, driving sales growth and enhancing customer engagement.
  • Analyzed sales data to identify trends, informing strategic decisions for merchandising and staffing.
  • Developed staff scheduling strategies to maintain optimal coverage during peak hours.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Store Manager

Walgreens
Roanoke Rapids, NC
01.2020 - 03.2022
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored staff to enhance customer service skills and product knowledge.
  • Implemented inventory management strategies, reducing stock discrepancies and improving accuracy.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
  • Developed employee schedules to optimize staffing levels during peak hours.
  • Resolved customer complaints efficiently, fostering a positive shopping experience and loyalty.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant Store Manager Trainee

Walgreens
Wilson, NC
01.2019 - 01.2020
  • Assisted in daily store operations, ensuring compliance with company policies and procedures.
  • Supported inventory management tasks, including stock replenishment and product organization.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Participated in training new employees on operational protocols and customer interaction techniques.
  • Helped implement promotional displays to enhance product visibility and drive sales.
  • Monitored cash handling processes for accuracy during transactions and end-of-day reconciliation.
  • Engaged in loss prevention efforts by observing customer behavior and maintaining store security measures.
  • Collaborated with the store manager to develop sales strategies, increasing overall revenue and meeting sales targets consistently.
  • Managed inventory levels effectively, maintaining proper stock counts and minimizing shrinkage rates.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Pharmacy Customer Service Representative

Walgreens
Wilson, NC
11.2018 - 01.2019
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted pharmacists in processing prescriptions, ensuring accuracy and compliance with regulations.
  • Utilized pharmacy management software to manage inventory and track medication orders effectively.
  • Trained new staff on operational procedures, enhancing team performance and service delivery.
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
  • Managed confidential patient records with meticulous attention to detail while upholding privacy standards.

Customer Service Associate

Walgreens
Wilson, NC
07.2018 - 11.2018
  • Delivered exceptional customer service, resolving inquiries and ensuring satisfaction.
  • Trained new associates on company policies and customer engagement strategies.
  • Managed inventory levels, ensuring accurate stock availability and product displays.
  • Collaborated with team members to streamline checkout processes and reduce wait times.
  • Assisted in merchandising efforts to enhance store presentation and drive sales.
  • Utilized point-of-sale systems for efficient order processing and customer transactions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Professional Nanny

Twin Family
Clayton, NC
09.2017 - 04.2018
  • Collaborated with parents to address developmental milestones and behavioral strategies.
  • Enhanced communication with parents through regular updates on child progress and needs.
  • Evaluated children's progress regularly, adjusting activities to optimize engagement and growth.

Professional Nanny

Rassmusen Family
Raleigh, NC
10.2014 - 10.2017
  • Developed structured daily routines to promote children's learning and development.
  • Implemented engaging educational activities tailored to individual interests and age levels.
  • Fostered a safe and nurturing environment, ensuring emotional well-being of children.
  • Coordinated schedules for playdates, appointments, and extracurricular activities efficiently.
  • Supported children in play activities, meals, and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Maintained household cleanliness through light housekeeping tasks, contributing to a well-organized living space for the entire family.
  • Promoted healthy eating habits for improved nutrition, preparing nutritious meals and snacks daily.
  • Cared for sick children when necessary, administering medication according to parental guidelines while maintaining a comforting presence during recovery periods.

Youth Pastor

Bailey United Methodist Church
Bailey, NC
05.2010 - 05.2017
  • Developed and implemented engaging youth programs fostering spiritual growth and community involvement.
  • Coordinated volunteer training sessions, enhancing team collaboration and program effectiveness.
  • Led weekly Bible study groups, encouraging active participation and deepening understanding of scripture.
  • Organized outreach events, connecting youth with local service opportunities and promoting social responsibility.
  • Set goals for youth in church and communicated with parents regarding progress.
  • Increased youth group attendance by creating dynamic worship services tailored to engage a younger audience.
  • Revitalized youth ministry by developing engaging programs and activities focused on spiritual growth.
  • Oversaw youth ministry budget and tracked all expenses.
  • Planned weekly groups as well as special events and overnight retreats.
  • Managed budgets responsibly while prioritizing spending on essential materials needed for effective programming in line with church goals.

Kitchen Team Leader

Chick-fil-A
Wilson, NC
07.2009 - 10.2014
  • Led kitchen staff in daily operations, ensuring adherence to food safety protocols.
  • Trained new team members on cooking techniques and equipment usage.
  • Streamlined food preparation processes to enhance service efficiency during peak hours.
  • Monitored inventory levels, reducing waste through effective stock management practices.
  • Implemented quality control measures, improving consistency of food presentation and taste.
  • Coordinated with front-of-house staff to optimize order delivery and customer satisfaction.
  • Fostered a positive team environment, promoting collaboration and high morale among staff.
  • Established positive working relationships among team members by fostering open communication channels.
  • Ensured compliance with health department regulations through diligent inspection of sanitation practices in the kitchen area.

Education

Youth Ministry

North Greenville University
Tigerville, SC

High School Diploma -

Greenfield School
Wilson
05-2009

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Goals and performance
  • Recruiting and hiring

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Store Manager

Walgreens
03.2022 - Current

Assistant Store Manager

Walgreens
01.2020 - 03.2022

Assistant Store Manager Trainee

Walgreens
01.2019 - 01.2020

Pharmacy Customer Service Representative

Walgreens
11.2018 - 01.2019

Customer Service Associate

Walgreens
07.2018 - 11.2018

Professional Nanny

Twin Family
09.2017 - 04.2018

Professional Nanny

Rassmusen Family
10.2014 - 10.2017

Youth Pastor

Bailey United Methodist Church
05.2010 - 05.2017

Kitchen Team Leader

Chick-fil-A
07.2009 - 10.2014

Youth Ministry

North Greenville University

High School Diploma -

Greenfield School

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