NATALIE BOLANOS
Channelview,TX
Summary
Searching to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Schedule Call Center Representative
Health Care Media LLC
02.2020 - 05.2021
- Worked in a high call volume schedule department for 13 clinics over many states
- Schedule appointments for existing and new patients
- Took down memos for incoming insurance inquiries
- Responded to incoming emails accordingly throughout the day to make sure all inquiries were met with adequate response time.
Customer Service Representative
Municipal Operations & Consulting
03.2019 - 11.2019
- Performed high-quality customer service with high call volumes
- Assisted with processing billing payments for water bills
- Created service orders and dispatched out to technicians for sewer backups, no water calls & emergency leaks
- Walked customers through detailed application process to make sure they are setup for water and sewer in newly bought homes
- Voluntarily worked on-call to assist with emergency after hour calls.
Education
High school Diploma -
Klein Forest High School
Champions Real Estate School
Skills
- AND CHARACTERISTICS
- Bilingual
- (English/Spanish)
- Proficient in Microsoft
- Office, PowerPoint
- And regular use of
- Excel
- Web and tech savvy
- Require little to no
- Training
- Outstanding attention
- To time management
- Learning/Adaptability
- Skills
- Strong work ethic
- Great problem-solving
- Abilities
- Teamwork and
- Collaboration skills
Languages
Spanish
Native or Bilingual
Timeline
Schedule Call Center Representative
Health Care Media LLC
02.2020 - 05.2021
Customer Service Representative
Municipal Operations & Consulting
03.2019 - 11.2019
High school Diploma -
Klein Forest High School
Champions Real Estate School
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