Natalie Booker
Pasadena,MD
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Experienced with training and developing crew members to achieve operational excellence. Utilizes effective training methods to enhance team skills and performance. Track record of fostering productive and cohesive work environment through strong leadership and communication abilities.
Overview
5
5
years of professional experience
Work History
Patient Care Tech Neuro & 1 Med
Luminis Health
Annapolis, MD
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Great Service Representative & Dining Room Leader
Mission BBQ
Glen Burnie, MD
05.2022 - 09.2023
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Hostess
Mother's Peninsula Grille
Arnold, MD
04.2020 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Broadneck High School
Annapolis, MD05-2023
CNA , GNA , CCMA -
Center Of Applied Technology South
Edgewater, MD05-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Critical thinking
- Active listening
- Decision-making
- Verbal communication
Awards
Starfish Award (AAMC ) : The starfish award is given to a Patient Care Tech who strives over the base of job role . The starfish award is a nomination from either a colleague or Patient who feels this staff member has gone above and beyond in their role . I received the starfish award in October of 2024 for excelling my role as a Patient Care tech . Not only In my role but helping out on the floor as a charge tech , trainer , and always making sure the unit is festive for each and every holiday .
Employee Of the month ( AAMC Neuro Unit ) : In October of 2023 as well as February of 2024 I was named employee of the month on the Neuro Care Unit . I received this for my compassion, flexibility and drive in my position . Shortly 2 weeks after orientation I was given the privilege to train new oncoming colleagues .
Rise (AAMC ) : A rise note is a recognition for an extraordinary experience from a patient or a shout out from a staff member . I have received several for all my hard work. One in specific for going above and beyond in a code situation . I was able to state what exactly happened as well as transporting the patient to the ICU .
Teammate of the Month ( Mission BBQ ) : I had received this twice .
Timeline
Patient Care Tech Neuro & 1 Med
Luminis Health
08.2023 - Current
Great Service Representative & Dining Room Leader
Mission BBQ
05.2022 - 09.2023
Hostess
Mother's Peninsula Grille
04.2020 - 05.2022
High School Diploma -
Broadneck High School
CNA , GNA , CCMA -
Center Of Applied Technology South