Natalie Brege
Lutheran Health Network, Fort Wayne, IN
Fort Wayne,IN
18
years of professional experience
Dynamic revenue auditing professional with a strong understanding of financial regulations and auditing procedures, consistently delivering accurate audit results while driving process improvements. Recognized for effective collaboration and a focus on achieving results, adept at adapting to evolving organizational needs. Expertise in presenting and articulating data analysis across multiple facilities enhances decision-making and strategic planning. Committed to fostering a culture of compliance and efficiency within financial operations.
Work History
Revenue Auditor Director
6 Years 10 Months- Generate and analyze routine financial and clinical data to identify and track negative trends in charge capture, reporting findings to leadership.
- Create and present educational material using PowerPoint for staff on process or system changes.
- Develop and implement strategies to reduce claim denials across multiple departments and facilities.
- Strong data entry accuracy and attention to detail.
- Manage staff who audit and perform charge reconciliation for multiple facilities across network.
- Head of facility denial committee and subcommittee meetings to stop insurance denials by reviewing processes and working directly with departments on changes needed to decrease denials.
- Identify and correct daily revenue issues for the network.
- Maintain and edit the charge master for multiple facilities and reprice the cost of procedures/tests as needed.
- Train and act as support for all hospital staff on the facilities Revenue Reconciliation process.
- Report system issues on all Cerner applications and follow up for resolution.
Subject Matter Expert- Cerner Registration & Scheduling
3 Years 2 Months- Designed the Registration and Scheduling system to ensure the system flowed correctly following corporate guidelines for 8 hospitals.
- Tested registration and scheduling products and reported issues prior to system go live.
- Developed all training material for registration and scheduling systems still used at facilities today.
- Trained 200+ employees on the registration and scheduling system before the system go live for 8 facilities.
- Worked as go live support for each facility; reporting issues, onsite training, and system maintenance.
- Maintained system after go live and continually acted as support for the registration and scheduling system for 8 facilities.
Network Trainer
6 Years 7 Months- Serves as the key liaison and coordinator for the implementation, maintenance and support of software applications utilized in the patient registration department.
- Conducts training for new and existing hospital systems to super-users, end-users, management, administration, and physicians in hospital facilities.
- Conducts monthly and weekly audits for all facilities’ patient financial programs.
- Developed education and training plan tools; conducted ongoing education and training in the use of patient registration system and other related systems.
- Serves as a resource for users regarding issues, concerns, problem resolution and technical assistance.
- Assesses needs for additional training across registration and scheduling departments.
- Trains new employees for Lutheran Health Network Patient Access Department.
- Conducts QA audits for registration to ensure proper insurance and demographic information was obtained and that corporate policies were being practiced in the Patient Access department.
- Works independently under the direct supervision of the Senior Network Director and Vice President of Business Operations.
- Responsible for supervising associates during training period to ensure training was on task and efficient.
- Observes departments at different network facilities and works with directors on process improvements.
- Creates manuals and educational hand outs for staff members on new processes and errors.
- Responsible for requesting employee access and creating reports for hospital registration staff supervisors, managers, and network director.
- Administers and review time studies to analyze productivity.
Patient Financial Advocate
1 Year 1 Month- Received, collected, and recorded patient information to complete the registration process.
- Communicated with areas of the hospital to promote timely and accurate registration.
- Responsible for promoting patient satisfaction.
- Collected applicable co-pays and or deductibles.
- Worked in a fast-paced environment where constant communication is required.
- Completed required forms and obtained patient signatures.
- Assisted patients in a timely manner.
- Cross trained through patient access.
- Trained associates in the patient access department.
Education
No Degree - Psychology
Skills
Microsoft Office - Word
Excel
Outlook Express
Power Point
Google Suite - Docs
Sheets
Forms
Meets
Slides
Cerner - Revenue Cycle
AppBar
PowerChart
Scheuling
Millennium Apps
Discern Reporting
Caremedic Systems - VerifyAR Compliance Checking
Citrix Systems - Electronic Medical Records
McKesson - Star Navigator – Patient Administration
Patient Accounting
Financial Clearance Workstation
Able to type 60-70+ wpm
Accomplishments
- Strong written and verbal communication skills including the ability to communicate results of data analysis to a variety of stakeholders
- Successfully revamped and implemented a network-wide training program for the patient registration department within a multi-facility healthcare network
- Efficiently trained a variety of users on new and existing computer systems: entry level, clerical, clinical, management, physicians, etc.
- History of providing excellent customer service and developing good rapport with both internal and external customers
- Excellent interpersonal skills; able to deal effectively with diverse skill sets and personalities
- Strong interpersonal, teamwork, organizational and time management skills
- Receives directives well and able make decisions independently and without supervision
Timeline
Revenue Auditor Director
Lutheran Health Network, Fort Wayne, IN
08.2019 - CurrentRead More
Subject Matter Expert- Cerner Registration & Scheduling
Lutheran Health Network, Fort Wayne, IN
06.2016 - 08.2019Read More
Network Trainer
Lutheran Heath Network, Fort Wayne, IN
06.2009 - 01.2016Read More
Patient Financial Advocate
Lutheran Hospital, Fort Wayne, IN
05.2008 - 06.2009Read More
Purdue University Fort Wayne
No Degree from Psychology
Read More