Natalie Brewer
Cleveland,TN
Summary
Versatile communications professional with a background in brand voice writing, internal communications, and customer communication. Brings strong attention to detail, clear copy editing, and coordination across teams. Focused on delivering accurate messaging and smooth project execution.
Overview
38
38
years of professional experience
Work History
Communications Coordinator
ServLine
Chattanooga, Tennessee
01.2022 - 10.2026
- Supported internal communications for servline service teams and leadership.
- Drafted client emails in servline brand voice with service updates.
- Scheduled content calendars for servline newsletters, web posts, and announcements.
- Reviewed communication copy for accuracy, tone, and company messaging.
Owner
Ace Exteriors Home Improvement
Cleveland, Tennessee
03.1989 - 08.2021
- Directed residential exterior remodeling operations for Ace Exteriors Home Improvement.
- Met with homeowners to review roofing, siding, window, and gutter project needs.
- Prepared project estimates and scopes for exterior repair and replacement work.
- Coordinated subcontractors and crews while managing material deliveries to ensure timely project execution.
- Oversaw permit, inspection, and code compliance for home improvement projects.
- Managed customer communication through planning, scheduling, and project updates.
- Reviewed workmanship standards for roofing, siding, and trim installation.
- Resolved field issues and service concerns for Ace Exteriors Home Improvement clients.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw daily business operations, focusing on staff hiring and training to build a skilled workforce.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Collaborated with other owners on joint ventures and shared resources.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Executed performance reviews to encourage improved productivity for team members.
- Organized events such as trade shows and conferences.
- Crafted and executed strategies aimed at enhancing customer satisfaction and fostering client loyalty.
Education
Some College (No Degree) - Health Information Management
Allied Health
Chattanooga, TNSome College (No Degree) - Computer and Information Systems
Cleveland State Community College
Cleveland, TNSkills
- Internal communications
- Content calendar management
- Brand voice writing
- Copy editing
- CMS publishing
- Project coordination
- Customer communication
- Vendor relations
- Event coordination
- Attention to detail
- Cross functional collaboration
- Problem solving
- Time management
- Verbal communication
- Influencer partnerships
- Event management
- Public relations strategies
- Media outreach
- Corporate communications
- Strategy implementation
- Corporate messaging and speechwriting
- Proofreading
- Public relations
- Strategic messaging
- Teamwork
- Administrative procedures
- Work delegation
- Excellent communication
- Self motivation
- Professionalism
Timeline
Communications Coordinator
ServLine
01.2022 - 10.2026
Owner
Ace Exteriors Home Improvement
03.1989 - 08.2021
Some College (No Degree) - Health Information Management
Allied Health
Some College (No Degree) - Computer and Information Systems
Cleveland State Community College