Traci Seel
Communications Coordinator
Greenwood,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to the referring physicians, and the patients we serve.
Overview
29
29
years of professional experience
Work History
Communications Coordinator
Community Health Network
Indianapolis, IN
05.2001 - Current
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Front Desk Associate
Otolaryngology Assoc
Indianapolis, IN
06.1993 - 05.2001
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, IN05.1988
Skills
- Staff Training
- Needs Assessment
- Program Planning
- Internal Communications
- Managing Multiple Tasks
- Client Meetings
- Patient Intakes
- Effective Working Relationships
- Customer Satisfaction
- ICD-10 (International Classification of Disease Systems)
- HIPAA Guidelines
- Employee Motivation
- Internal and External Communications
Camping
I love to be outdoors and spending time with my family and grandkids.
Timeline
Communications Coordinator
Community Health Network
05.2001 - Current
Front Desk Associate
Otolaryngology Assoc
06.1993 - 05.2001
High School Diploma -
Perry Meridian High School
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